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Thumbs up for Thermoworks

rtt121
rtt121 Posts: 653
So about 6 months ago I dropped the lid on the probe of my thermapen.  It has taken be until now to get up nerve to replace it but I thought I would send an email to them first.

Turns out they will fix it for $25 bucks.  And they got back to me with an RA number in under an hour.

Very happy with customer service at thermoworks so far.


Medium, and XL eggs in Galloway NJ.  Just outside of Atlantic City.  

Comments

  • travisstrick
    travisstrick Posts: 5,002
    I had the same experience. First class service.
    Be careful, man! I've got a beverage here.
  • Eggcelsior
    Eggcelsior Posts: 14,414
    Thermoworks = thermoWIN!
  • rtt121
    rtt121 Posts: 653
    Agreed.

    So happy I bought a brand new one for mom for mother's day.
    Medium, and XL eggs in Galloway NJ.  Just outside of Atlantic City.  
  • caliking
    caliking Posts: 18,727
    That is cool. Love hearing tales of great customer service from a company. Not enough companies believe in that anymore.

    #1 LBGE December 2012 • #2 SBGE February  2013 • #3 Mini May 2013
    A happy BGE family in Houston, TX.
  • Scottborasjr
    Scottborasjr Posts: 3,494
    Customer service is so lacking in most business models today.
    I raise my kids, cook and golf.  When work gets in the way I'm pissed, I'm pissed off 48 weeks a year.
    Inbetween Iowa and Colorado, not close to anything remotely entertaining outside of football season. 
  • henapple
    henapple Posts: 16,025
    Poor leadership at the top of companies. They don't remember that in the long run good customer service brings folks back and word gets around. My ford dealership gave me rotten service and they lost...

    2 f250

    Monthly oil change.. $250
    Quarterly maintenance... $300
    Monthly tire rotation.. $200
    18 month new tires.... $2500
    4 year truck purchase.. $100k
    Warranty work..?
    Seeing my smiling face... Priceless
    Green egg, dead animal and alcohol. The "Boro".. TN