So about 6 months ago I dropped the lid on the probe of my thermapen. It has taken be until now to get up nerve to replace it but I thought I would send an email to them first.
Turns out they will fix it for $25 bucks. And they got back to me with an RA number in under an hour.
Very happy with customer service at thermoworks so far.
Medium, and XL eggs in Galloway NJ. Just outside of Atlantic City.