Big Green Egg - EGGhead Forum - The Ultimate Cooking Experience...
We hope you all got to celebrate those tasty food holidays last week, we sure enjoyed them! We are even more excited about the beginning of fall, for so many reasons, but mainly for experiencing the cool, crisp air while being outside cooking up the best recipes the season has to offer. We especially love these Beer Pork Tenderloin and Ground Beef Acorn Squash recipes! It's time to think about getting out to one of the many #EGGfests around the country - see a list here

Customer Service Experience (great service)

Hey guys,

I just wanted to share a story about customer service I just had.  I had a platesetter crack and immediately I called BGE - I had the number 1 year warranty in my head and I am about 1.5 months away from one year, so I was a bit worried.  Anyhow, I called BGE and spoke with Bruce who informed me platesetters actually have a 3 year warranty and that I was covered.  Since I am located about 3k miles from BGE HQ Bruce put me in touch with the closest distributor.  I contacted the distributor and explained the situation; I will now be getting my replacement placesetter the next time the local dealer orders something. 

No hassels just great service.

Bryan


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