More specifically, their customer service. I had one of their cheaper pocket thermometers that started acting weird so I called them to see if it was something I could fix. Their techs were all on the phone so I left a message and they called me back in 15 minutes. They said they'd just send me a new one since I'd had it less than a year and just toss the old one. Then I asked about the Thermapen and he offered to credit the price of the warranty replacement towards a Thermapen. SOLD!
Just used the Thermapen for the first time tonight to cook pork chops and I'm very impressed. It reacts so fast it's easy to find the coldest part of the meat as you insert the probe. Very happy with this purchase so far.
Cedar Park, TX