Hi everyone! I'm a new egg owner and new to the egg community so I spent a lot of time
looking around at my different table options. I thought about building
my own, but I found a really great one online that I really liked from Brian Crisler and his website biggreeneggtables.com
I ordered my table on 4/11 and sent Brian an e-mail afterwards asking
how long they usually take to build. He responded the next day and told
me they usually build and ship them out in 15 business days. Not bad,
15 business days means I would receive my table in early May! Well, May
14th gets here and no word from Brian, so I e-mail him to ask him what
the status of my table order was, still hoping to at least get it by
Memorial Day. He responds a few days later saying that they are running
behind, he's had supplier issues, and that he anticipated my table
shipping within the next few days. He also said he'd keep me posted.
Today is two weeks since he anticipated my table shipping. I have tried
calling (voicemail full) and e-mailing repeatedly with no response. I
like to give people the benefit of the doubt - something could have
happened in his personal life, a death, family trouble, etc. This is
getting ridiculous though. I feel like I have been more than patient.
There has been absolutely no communication in two weeks. If he would
just contact me and explain what is going on I would still be
disappointed with how long it's taken, but I would understand. Total
time since I ordered is about to be 7 weeks.
I'm hoping someone out there knows him or knows what's going on. I
think I saw his brother posts some on here? I've seen a few other
people on here who have received beautiful tables from Brian, but I
sadly can not recommend him at all. I know he's not a big company or
anything, but there's no excuse for not responding to e-mails or
updating your customers on why they haven't received their product.
I really don't think he just took my money, but if he did I will
just stop payment on my credit card. Sorry for the rant, but I'm just
tired of my egg sitting on the ground for months now.