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Egg is falling apart

tomgomes
tomgomes Posts: 3
edited November -0001 in EggHead Forum
I love my Green Egg, but after two years, it is literally falling apart and I am very frustrated. The firering and firebox are cracked in multiple locations. My plate setter just cracked in half (I used Gorilla glue to reassemble and it seems to be working). Even the bottom grate is severed in several locations.
I hate to be a complainer, but I spent over $1000 for my EX Large. Has anyone else had this problem? Any advice on what to do about it...other than buy a new one or a competitors?
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Comments

  • Ripnem
    Ripnem Posts: 5,511
    Those items are all under warranty!!! Aren't ya glad you spent all that money and have a product, made by a company that will back you? :whistle:

    Call your dealer
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  • FlaPoolman
    FlaPoolman Posts: 11,677
    warranty unless you bought it online or used
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  • Mainegg
    Mainegg Posts: 7,787
    Hi TOm, have you gone and talked to your dealer? I would start there. they have a warranty that covers most things. I am surprised at all of that though in just two years :( I have a few eggs and they are used hard and no issues. the oldest is 7.
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  • FlaPoolman
    FlaPoolman Posts: 11,677
    JB weld works better

    100_4233.jpg

    100_4234.jpg

    100_4235.jpg


    platesetter.jpg

    100_1600.jpg

    That plate setter was not warranty and I still have it 2 years later.
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  • Carolina Q
    Carolina Q Posts: 14,831
    Happens all the time. Platesetter has only a 1 year warranty. Not sure about the fire grate, but all the other ceramic stuff is forever - unless you bought used or online, as FlaPoolman said.

    I hate it when I go to the kitchen for food and all I find are ingredients!                                                                                                                                                                                                                           

    Michael 
    Central Connecticut 

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  • Carolina Q
    Carolina Q Posts: 14,831
    Pat, is this fix-it week? :) Get your gasket yet?

    I hate it when I go to the kitchen for food and all I find are ingredients!                                                                                                                                                                                                                           

    Michael 
    Central Connecticut 

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  • FlaPoolman
    FlaPoolman Posts: 11,677
    Yes Thank you the gasket came today and it's already installed. Whole process took less than 15 minutes. Now I have rutlands on all 4 eggs

    100_4247.jpg

    100_4248.jpg


    Package heading your way went out today.
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  • Carolina Q
    Carolina Q Posts: 14,831
    Awesome!!! Glad to help. Good job with the install.

    Your "package" wasn't necessary...... but who am I to say no? :lol:

    I hate it when I go to the kitchen for food and all I find are ingredients!                                                                                                                                                                                                                           

    Michael 
    Central Connecticut 

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  • Grandpas Grub
    Grandpas Grub Posts: 14,226
     
    Use the LIFETIME warranty and get all new parts.

    GG
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  • Grandpas Grub
    Grandpas Grub Posts: 14,226
     
    Seriously? :ohmy: 1 year on the plate setter... that really surprises me.

    If that is the case than I would go to the Ceramic Grill Store and get some of Toms great stuff.

    GG
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  • Grandpas Grub
    Grandpas Grub Posts: 14,226
     
    Pat, but then they would have spend a lot less on the eegg. For me, warranty is better but there are other ways to go.

    Thanks for the fest card.

    Kent
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  • Carolina Q
    Carolina Q Posts: 14,831
    Kent, this from a "reliable source" at BGE...

    "The plate setter comes with a one year warranty. The plate setter which is an accessory part, not a part that comes with the Egg, is a part that is constantly being put in and taken out of the Egg. Obviously this movement greatly increases the chance for mishap....."

    You get to guess who that email was from. :)

    I hate it when I go to the kitchen for food and all I find are ingredients!                                                                                                                                                                                                                           

    Michael 
    Central Connecticut 

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  • tomgomes
    tomgomes Posts: 3
    Trust me, I would have, but they're out of business (BarBQues Galore). I did email Green Egg...I'll let you know what happens
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  • 2Fategghead
    2Fategghead Posts: 9,624
    The fire grate is lifetime it goes with the fire box per mothership. Tim
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  • Carolina Q
    Carolina Q Posts: 14,831
    Tom, I sent you an email. Check it out!

    I hate it when I go to the kitchen for food and all I find are ingredients!                                                                                                                                                                                                                           

    Michael 
    Central Connecticut 

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  • Fidel
    Fidel Posts: 10,172
    I'll confirm that - I heard it directly from a BGE manager at the mothership.

    The platesetter and pizza stone are warranted for one year from purchase.
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  • LImp Brisket
    LImp Brisket Posts: 115
    My XL Egg is only 4-5 mos. old. So now you got me thinking, did you make a lot of very hot cooks? Steaks, pizza? Did you ever clean the inside with soap and water?
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  • Grandpas Grub
    Grandpas Grub Posts: 14,226
     
    Thank you both for the confirmation.

    I did break a leg on my large plate setter not too long after getting the PS. The break was my fault and I didn't think it right to ask for warranty replacement. I was incorrectly under the impression that it would be covered.

    Kent
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  • Grandpas Grub
    Grandpas Grub Posts: 14,226
     
    I believe one of BGE's selling points is that it will handle 1800° and thus none of the above should make any difference one way or the other.

    When the BGE's are made they use slip (mixture of liquid and some type of clay) which is in a liquid state. The slip is allowed to dry in the mold then air dry. Then into the kilns where they are fired. I would guess the greenware is fired to somewhere around 2200°.

    Any moisture in the ceramics will heat and evaporate or seep out the outer surface. We have seen moisture seepage out of dome which is the black 'gook' that forms and runs from the pours in the dome and glaze.

    Here is a picture posted of some seepage. There are other pictures which show black tar type gunk. Possibly the creosote and moisture from the inside of the dome.

    http://www.eggheadforum.com/index.php?option=com_simpleboard&func=view&id=590683&catid=1

    GG
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  • tomgomes
    tomgomes Posts: 3
    Great news for Green Eggers.....my experience...I spoke with Bruce at Green Egg. He said that even though my Seller went out of business, that the closest authorized dealer will help me (Emigh Hardware in Sacramento). I contacted them and within 10 days, I received brand new firebox inserts (2 pieces) and a new metal grate at no charge and no shipping charge. I did have to pay for a new Platesetter, because it was (understandably) not covered under warranty. I did glue my old Platetsetter together with Gorilla Glue, but Bruce highly cautioned me to check the toxicity of the glue...I did...and, even though it worked great at keeping the Platesetter in one piece, I trashed it because the glue was extremely toxic and it could have easily melded into my cooked foods. He did mention glues that would not be toxic, but I can't remember the names....but the bottom line is that you can repair Platesetters with the proper glue.
    Anyway, my main question to Bruce was: why did this happen in the first place? Am I going to have to replace these inserts every two years? am I doing something wrong? He explained that there have been problems with the inserts, but they have a fix. The new inserts have an expansion joint (makes a lot of sense to me) I checked my new insert, and sure enough, it has an expansion joint (basically a 1/4 inch cut in the insert)that I'm hoping will solve the current and any future problems
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  • 2Fategghead
    2Fategghead Posts: 9,624
    tomgomes wrote:
    I did glue my old Platetsetter together with Gorilla Glue, but Bruce highly cautioned me to check the toxicity of the glue...I did...and, even though it worked great at keeping the Platesetter in one piece, I trashed it because the glue was extremely toxic and it could have easily melded into my cooked foods. He did mention glues that would not be toxic, but I can't remember the names....but the bottom line is that you can repair Platesetters with the proper glue.

    tomgomes, All good news but, I still wonder if you could have retained your old plate setter for a heat deflector. I don't know where it was broke but, if you could cut the glued part off it's possible you could cook direct and indirect at the same time (like using a half a baking stone). Like bake a potato for a while then grill your meat...Tim :)
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