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Hats off to Rock's BBQ

thegrillster
thegrillster Posts: 348
edited November -1 in EggHead Forum
Ordered my stoker during the time of the Pitmasters show. Things were backlogged due to the demand created by the show.

My was delivered at the time they said it would be done.

Sat on it for a couple of weeks and then went to use it and realized that I had ordered a fan for the small and not my large. My error.

Emailed and explained my error. Got an immediate reply and the guys shipped the new adapter plate.

I have read some issues with them on service and just want to share my experience.

Very pleased with their getting me the unit when they said, promptly responding to my inquiries, and getting me the correct piece very quickly.

Hats off to their product and their service.

Do my first cook today with the stoker.

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