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OT: Kudos To John Boos Co

CTMike
CTMike Posts: 3,705
in EggHead Forum
So the butcher block table we had delivered back in October has developed a few cracks. Contacted Boos and sent some photos. They replied back asking about my maintenance routine (I've never washed it as we've only used it as a serving table so far). So they are sending us an entirely new table once it is made, and told us to donate this one to a local non-profit. 

I am impressed with how responsive the company is, and their superior customer service. 
MMBGE / Large BGE / XL BGE (Craigslist Find) / SF30x80 cabinet trailer - "Ol' Mortimer" / Outdoor kitchen in progress.  

RECOVERING BUBBLEHEAD
Southeastern CT. 
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Comments

  • GrateEggspectations
    GrateEggspectations Posts: 11,742
    Great to hear. I love my Boos butcher block. 

    In my experience, new boards are exceptionally thirsty. Had you applied mystery oil or board cream yet?
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  • fishlessman
    fishlessman Posts: 34,703
    CTMike said:
    So the butcher block table we had delivered back in October has developed a few cracks. Contacted Boos and sent some photos. They replied back asking about my maintenance routine (I've never washed it as we've only used it as a serving table so far). So they are sending us an entirely new table once it is made, and told us to donate this one to a local non-profit. 

    I am impressed with how responsive the company is, and their superior customer service. 

    my table is over 20 years now and theres a couple separations on the outside edge. im thinking that skirt edge isnt supported like the rest of the board . doesnt seem to effect anything. no split boards as you have on the edging. this is the time of year to really soak it down with the oil, wintertime is usually drier than the rest of the year with heating.
    fukahwee maine

    you can lead a fish to water but you can not make him drink it
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  • LetsEat
    LetsEat Posts: 465
    Love our 5 foot Boos table. Purchased in 1975 and it’s still beautiful!
    Quality company. 
    IL 
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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 21,796
    edited January 21
    Loved my Boos blocks.  Picked up one from TJMaxx and one from Amazon on sale.  They were extremely thirsty when I received them.  The first one I didn’t oil (didn’t know I needed to) and it split a bunch.  Boos sent me a new one.  I drowned it it oil for a week, put in a garbage bag and soaked it.  It has lasted for years, oil about once a month. The other one wasn’t an end grain and wasn’t near as thirsty and doesn’t require as much maintenance.

    On a side note, the one you made me a few years ago is going strong!  I drowned it when it first arrived and now I oil it when it starts to look dry (about every 2 months).  It is used daily.

    AZ climate is hell on wood stuff.

    I would rather light a candle than curse your darkness.

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  • CTMike
    CTMike Posts: 3,705
    GrateEggspectations said:
    Great to hear. I love my Boos butcher block. 

    In my experience, new boards are exceptionally thirsty. Had you applied mystery oil or board cream yet?
    Yes, I was rubbing in a 4:1 mixture of food grade mineral oil and beeswax monthly. Even climbed under to do the underside as well. 
    MMBGE / Large BGE / XL BGE (Craigslist Find) / SF30x80 cabinet trailer - "Ol' Mortimer" / Outdoor kitchen in progress.  

    RECOVERING BUBBLEHEAD
    Southeastern CT. 
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  • MaskedMarvel
    MaskedMarvel Posts: 3,472
    I had a table size end grain black walnut board made. 4” thick. It drank a full gallon of mineral oil over the next few weeks. It was crazy. 
    Large BGE and Medium BGE
    36" Blackstone - Greensboro!


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  • alaskanassasin
    alaskanassasin Posts: 9,029
    Just piling on here but maybe omit the wax for the first year or so and let the oil soak in. 
    South of Columbus, Ohio.


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  • alaskanassasin
    alaskanassasin Posts: 9,029
    Those do look like bad glue joints though, I could see it splitting because it’s dry but it shouldn’t split where the blocks meet. 
    South of Columbus, Ohio.


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  • OhioEgger
    OhioEgger Posts: 997
    Very impressive customer service.
    I have an older Boos block, not end grain, and it's in good condition. I give it a nice mineral oil rub whenever I notice it looking kind of dry, so that certainly helps.

    I'll be moving later this year and thinking about buying a good new end grain board, and it will almost certainly be from Boos.
    Cincinnati, Ohio. Large BGE since 2011. Still learning.
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  • bluebird66
    bluebird66 Posts: 2,963
    That's great customer service.
    Large Egg with adjustable rig, Kick Ash Basket, Minimax and various Weber's.
    Floyd Va

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  • MaskedMarvel
    MaskedMarvel Posts: 3,472
    FB Marketplace here has a Boos 24x25x6 in fantastic condition — $250…


    grrr
    Large BGE and Medium BGE
    36" Blackstone - Greensboro!


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  • CTMike
    CTMike Posts: 3,705
    MaskedMarvel said:
    FB Marketplace here has a Boos 24x25x6 in fantastic condition — $250…


    grrr
    And you haven't jumped on it?
    MMBGE / Large BGE / XL BGE (Craigslist Find) / SF30x80 cabinet trailer - "Ol' Mortimer" / Outdoor kitchen in progress.  

    RECOVERING BUBBLEHEAD
    Southeastern CT. 
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  • MaskedMarvel
    MaskedMarvel Posts: 3,472
    CTMike said:
    MaskedMarvel said:
    FB Marketplace here has a Boos 24x25x6 in fantastic condition — $250…


    grrr
    And you haven't jumped on it?
    Discretionary fundage is currently unfungeable. 
    Though I might reconsider if it’s still after the weekend!
    :))  
    Large BGE and Medium BGE
    36" Blackstone - Greensboro!


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