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New Warranty Replacements

Hungry Joe
Hungry Joe Posts: 1,581
in EggHead Forum
I did my first warranty replacement on one of my fireboxes this week. I thought it went pretty well. I filed on Monday morning, got my conformation Tuesday afternoon and went to my nearest Ace Hardware for the exchange. Except for this being the first exchange the guy did since the new policy took affect I walked out with a replacement today. At first he didn't seem too sure about things but after showing him my email he figured it out and that was it! I attempted a warranty replacement from this same Ace before the new policy and I believe they would have done it but that time I decided to just travel the 35 miles to the dealer who normally handles this stuff for me. 

I've had eggs for the past 21 years and this was the fastest and easiest part replacement I've done. I'm liking the new system. What do they charge to ship a firebox?

Anyone else have any comments on their experience? 
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Comments

  • Begger
    Begger Posts: 607
    I had an internal piece crack due to heat.     Replaced within about 5 working days.   Easy!

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  • MaskedMarvel
    MaskedMarvel Posts: 3,417
    Maybe for the main pieces. My dealer used to just hand me replacements, and this got me when I tried to exchange a plate setter that had been switched that they couldn’t find a record of. 

    Plate setters. 
    I’m slowly converting to the CGS alternatives. 
    Large BGE and Medium BGE
    36" Blackstone - Greensboro!


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  • cmac610
    cmac610 Posts: 326
    I’ve done a couple of Warrenty exchanges since the policy changed and both were flawless. Glad you had a good experience. 
    Craig aka Cmac Cooks
    Amesbury, MA
    #BGETeamGreen #TeamArteflame #TeamBarrelProof #TeamGozney
    XL BGE, Mini-Max, La Caja China, Arteflame Classic 40, Arteflame One 20, Arteflame Euro 20, Cotton Gin Harvester, Weber Classic, Gozney Dome, Anova wifi Sous Vide.
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  • Buckwoody Egger
    Buckwoody Egger Posts: 1,466
    edited September 27
    the only negative feedback i heard was from a very small dealer— an outdoors outfitter type store that just recently discontinued carrying eggs.

    they didn’t do enough volume to have regular shipments (that warranty parts could be added to) so it was problematic to fulfill.

    so if there’s a way to impact the dealer who fulfills during the process i would go with a bigger dealer if close enough rather than closest.  

    no warranty claims for me yet but ATL folks can hopefully just go to HQ. if not one of a million ace hw. 
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