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BGE Warranty turn around.

Hansm
Hansm Posts: 214
in EggHead Forum
Very slow, has been a week since I submitted a claim for a crack fire box. Been cooking on a gasser! Don't make me buy a komado Joe !!
LG BGE,  Weber Genesis gas, Weber 22" Kettle, Weber Smokey Joe
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  • dstearn
    dstearn Posts: 1,705
    Hansm said:
    Very slow, has been a week since I submitted a claim for a crack fire box. Been cooking on a gasser! Don't make me buy a komado Joe !!
    I sent in my claim in for a cracked base on 1/14/22. It took about a month for the dealer to receive it but unfortunately it arrived in pieces. So it looks like 2-4 weeks more. Supply Chain delays are primarily responsible plus you are at the mercy of your dealer as their distributor may have the part in stock and are waiting on your dealer to order stock before you it is shipped.


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  • Hansm
    Hansm Posts: 214
    I will call ACE tomorrow just for giggles. Seems that BGE is slow in processing the claim.  Just very frustrating. I have gotten so spoiled by the BGE, do not know how I managed with the Weber Kettle. I may have to fire that up as I am missing the charcoal .....

    LG BGE,  Weber Genesis gas, Weber 22" Kettle, Weber Smokey Joe
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  • RRP
    RRP Posts: 26,453
    huh? You do know don't you that you can continue to use a cracked fire box don't you? MANY of us have used fire boxes in multiple pieces like a jig saw puzzle.
    Re-gasketing the USA one yard at a time 
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  • alaskanassasin
    alaskanassasin Posts: 8,922
    A week?! I waited 6 months. check back in 6 months
    South of Columbus, Ohio.


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  • alaskanassasin
    alaskanassasin Posts: 8,922
    What @rrp said, unless its detonated keep smoking.
    South of Columbus, Ohio.


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  • nolaegghead
    nolaegghead Posts: 42,109
    There are circumstances where one would absolutely not use a cracked firebox, for example, if they were OCD.
    ______________________________________________
    I love lamp..
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  • loco_engr
    loco_engr Posts: 5,818
    Like RRP mentioned, you still use a cracked firebox. Heck, CWM brought this small to an Denver Eggfest and his firebox was in at 4 pieces, maybe more.  :D
    aka marysvilleksegghead
    Lrg 2008
    mini 2009

    Henny Youngman:
    I said to my wife, 'Where do you want to go for our anniversary?' She said, 'I want to go somewhere I've never been before.' I said, 'Try the kitchen.'
    Bob Hope: When I wake up in the morning, I don’t feel anything until noon, and then it’s time for my nap
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  • RRP
    RRP Posts: 26,453
    loco_engr said:
    Like RRP mentioned, you still use a cracked firebox. Heck, CWM brought this small to an Denver Eggfest and his firebox was in at 4 pieces, maybe more.  :D
    My Small was in 5 pieces for years even though I already had a replacement fire box stored in my garage!
    Re-gasketing the USA one yard at a time 
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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 21,662
    RRP said:
    loco_engr said:
    Like RRP mentioned, you still use a cracked firebox. Heck, CWM brought this small to an Denver Eggfest and his firebox was in at 4 pieces, maybe more.  :D
    My Small was in 5 pieces for years even though I already had a replacement fire box stored in my garage!
    My XL is in at least 5 pieces.  Has been for around 2 years.  I have a brand new one in the garage.

    I would rather light a candle than curse your darkness.

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  • EGGjlmh
    EGGjlmh Posts: 823
    RRP said:
    loco_engr said:
    Like RRP mentioned, you still use a cracked firebox. Heck, CWM brought this small to an Denver Eggfest and his firebox was in at 4 pieces, maybe more.  :D
    My Small was in 5 pieces for years even though I already had a replacement fire box stored in my garage!
    Yes, my large has been cracked/broken for 4 years or so, and my large and medium has had a cracked fire ring for 3 years or so. I have the new parts in the garage, just havent put them in yet

    1MBGE 2006, 1LBGE 2010, 1 Mini Max, Fathers Day 2015

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  • Acn
    Acn Posts: 4,490
    You can use your broken stuff and be OK.  How dare you question your verdant overlords?

    LBGE

    Pikesville, MD

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  • Langner91
    Langner91 Posts: 2,120
    How's the Kamado Joe warranty service?  Serious question, I guess we never hear how long their stuff takes.  I am not even sure where I would go to get KJ parts.  
    Clinton, Iowa
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  • RRog17
    RRog17 Posts: 572
    Langner91 said:
    How's the Kamado Joe warranty service?  Serious question, I guess we never hear how long their stuff takes.  I

    am not even sure where I would go to get KJ parts.  
    it’s pretty good. You go straight to them on the website. 
    I have a Joe Jr. and my fire ring cracked. They sent me a new Joe Jr. 
    Canton, GA
    LBGE, Joe Jr., 28” Blackstone
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  • Miked125
    Miked125 Posts: 481
    I have a KJ, submitted two claims. The weirdest thing is they don't say the claim is approved or received, the replacement part just showed up. I would say from the time to submitting to getting my replacement it was incredibly fast.
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  • Hansm
    Hansm Posts: 214
    To all, I did not know it was OK to continue to use with a cracked firebox. Probably OK since I have the BGE stainless firebowl  Thanks !
    LG BGE,  Weber Genesis gas, Weber 22" Kettle, Weber Smokey Joe
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  • dstearn
    dstearn Posts: 1,705
    I used my crack firebox for a month until I received my replacement. But I am not comfortable using it with a cracked base. Good thing I have a gas grill and most recently my Recteq. 
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  • ChrisSonn23
    ChrisSonn23 Posts: 280
    Jeez. Does the dealer you submitted the claim to stock a bunch of Eggs? Ask if he will take your replacement part from one of the Eggs in the warehouse. That's what I do. Keeps the customer happy and Egg'n and I'll get the warranty item on my next delivery. 
    BGE Dealer and EggHead since 2013. Find our company on Facebook
    Large BGE
    Waterloo, IL
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  • ChrisSonn23
    ChrisSonn23 Posts: 280
    And I usually get a Yay or Nay on the warranty from BGE within 24-48 hours
    BGE Dealer and EggHead since 2013. Find our company on Facebook
    Large BGE
    Waterloo, IL
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  • hoosier_egger
    hoosier_egger Posts: 6,808
    I waited for ~6 months on a replacement XL that had a tapering issue
    ~ John - Formerly known as ColtsFan  - https://www.instagram.com/hoosier_egger
    XL BGE, LG BGE, Med BGE, BGE Chiminea, Ardore Pizza Oven
    Bloomington, IN - Hoo Hoo Hoo Hoosiers!

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  • Hansm
    Hansm Posts: 214
    I just talked to my local ACE, sent them photo and receipt and they will hunt them down.

    LG BGE,  Weber Genesis gas, Weber 22" Kettle, Weber Smokey Joe
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  • nolaegghead
    nolaegghead Posts: 42,109
    IMO, BGE should do the triage on all warranty claims then search their database for a dealer near you and tell the dealer to give you the part.  Service quality would go way up, unless they drop the ball themselves.
    ______________________________________________
    I love lamp..
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  • Hansm
    Hansm Posts: 214
    by the looks of things the BGE warranty ain't worth beans
    LG BGE,  Weber Genesis gas, Weber 22" Kettle, Weber Smokey Joe
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  • alaskanassasin
    alaskanassasin Posts: 8,922
    If someone can just tell me what happens to the registration cards.  I fill it out and send it to BGE corporate, however all warranty is done through purchase receipt and local dealers only.
    South of Columbus, Ohio.


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  • Hansm
    Hansm Posts: 214
    @alaskanassasin  https://biggreenegg.com/warranty-registration/
    LG BGE,  Weber Genesis gas, Weber 22" Kettle, Weber Smokey Joe
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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 21,662
    nolaegghead said:
    IMO, BGE should do the triage on all warranty claims then search their database for a dealer near you and tell the dealer to give you the part.  Service quality would go way up, unless they drop the ball themselves.
    Do you recall how difficult it was to get approved for this forum?

    I would rather light a candle than curse your darkness.

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  • alaskanassasin
    alaskanassasin Posts: 8,922
    Hansm said:
    @alaskanassasin  https://biggreenegg.com/warranty-registration/

      I broke so much crap on my egg so fast in the beginning the distributor rep requested a copy of my sales receipt. I told him its registered with bge corporate, look it up. He said the distributor and dealers handle warranty and they don't have access to registrations. So I guess I am saying, what is the point of registering. 
    South of Columbus, Ohio.


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  • Hansm
    Hansm Posts: 214
    @nolaegghead ..... In a perfect world that would be awesome

    LG BGE,  Weber Genesis gas, Weber 22" Kettle, Weber Smokey Joe
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  • Acn
    Acn Posts: 4,490
    Ozzie_Isaac said:
    nolaegghead said:
    IMO, BGE should do the triage on all warranty claims then search their database for a dealer near you and tell the dealer to give you the part.  Service quality would go way up, unless they drop the ball themselves.
    Do you recall how difficult it was to get approved for this forum?
    That’s one of the funnier things I’ve read recently

    LBGE

    Pikesville, MD

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  • Hansm
    Hansm Posts: 214
    I took a peek that the Kamado Joe website what a crappy web site. Took me a bit to figure out what the difference was between the Classic Joe I, II, III ... all about what goodies are included. I am looking to add a mini to my grilling stuff, the Joe Jr is half the price. Any experience with it
    LG BGE,  Weber Genesis gas, Weber 22" Kettle, Weber Smokey Joe
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  • Battleborn
    Battleborn Posts: 3,694
    Hansm said:
    I took a peek that the Kamado Joe website what a crappy web site. Took me a bit to figure out what the difference was between the Classic Joe I, II, III ... all about what goodies are included. I am looking to add a mini to my grilling stuff, the Joe Jr is half the price. Any experience with it
    I grabbed a Joe Jr on Black Friday from the Walmart website. It was like $350 (somewhere around there). It is a fun little grill to complement a larger one. Everything is included with it. 
    Las Vegas, NV


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