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Smokeware Customer Servicer - Kudos!
stevez
Posts: 131
I am moving and my son and I loaded my X/L BGE in the back of his truck and tied it down very securely. All went well, except I lost the top/cap part of my Smokeware Cap. Sent them a quick note in the comments section of their webpage this morning and in 30 minutes had a response. Seems that's happened before! Anyway, quick call and I have a replacement top part on it's way. Free shipping and just buying the cap part. Shout out to Matt at Smokeware. Very impressed with their customer service! Thanks.
Steve
X/L BGE
Louisville, Kentucky
X/L BGE
Louisville, Kentucky
Comments
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Couple months back I had an issue with a out of warranty thermometer purchased from them. I was treated more than fairly and can vouch for the great customer service.
LBGE, LBGE-PTR, 22" Weber, Coleman 413GGreat Plains, USA -
I have great experiences with Smokeware products and their customer service. I highly recommend them.
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Good folks at Smokeware!
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