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Praise for BGE & my dealer

FarmerTom
FarmerTom Posts: 685
in EggHead Forum
I own a M and XL purchased from Wilson’s Nursery in Frankfort Ky.  A little over 2 years ago I purchased a L from Wilson’s as a wedding gift for my son and on the advice of @caliking I contacted Berings in Houston where our daughter lived to purchase a L as a wedding gift for her soon to occur wedding.  All was well until our daughter and son in law moved to Lexington, Ky.  Not long afterwards, their fire ring broke in half but they continued to use it. 
    Wilson’s is an hour away from us but Thursday I was by there shortly before closing and explained the problem to their egg man, Tom Weeks. I thought having purchased the L in Texas might present a problem. He needed a pic which I happened to have on my phone and sent to him.  He wrote down my info and where and when I purchased the egg. Then he disappeared for a few minutes. When he returned, he handed me a new, in the box, L fire ring. Maybe 15 minutes total and I walked out with fire ring. 
  Now that’s Customer Service,  from BGE in general and Wilson’s Nursery in particular. 

Tommy 

Middle of Nowhere, Northern Kentucky
   1 M, 1 XL, a BlackStone,1 old Webber, a Border Collie, a German Shepherd and 3 of her pups, and 2 Yorkies

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Comments

  • mEGG_My_Day
    mEGG_My_Day Posts: 1,661
    My experiences with BGE and their dealers have been similar. Thanks for posting.  
    Memphis, TN 

    LBGE, 2 SBGE, Hasty-Bake Gourmet
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  • RRP
    RRP Posts: 26,458
    My dealer in Peoria, IL used to stock pile rings and fire boxes. If a customer walked in with a problem he walked out with the replacement. After corporate BGE tightened up and my dealer ran out of replacement inventory then approval, shipping etc slowed down considerably!
    Re-gasketing the USA one yard at a time 
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  • WeberWho
    WeberWho Posts: 11,532
    Good to hear and nice to see a post of yours
    "The pig is an amazing animal. You feed a pig an apple and it makes bacon. Let's see Michael Phelps do that" - Jim Gaffigan

    Minnesota
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  • blasting
    blasting Posts: 6,262

    Good post @FarmerTom .    With some negative threads about dealers recently, it's good to be reminded of the good experiences too.

    Phoenix 
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  • Jstroke
    Jstroke Posts: 2,605
    It is good to see a positive one, as like the news, most “good” things don’t make the headlines. It always amazes, and yet makes me chuckle at the differences in dealers. We have several locally. Some of them don’t know a thing about what they sell or how to really use them. A couple will bend over backwards to make it right. Funny how those dealers happen to be busy all the time, and some of the “other ones” no longer sell BGE. Glad it went well
    Columbus, Ohio--A Gasser filled with Matchlight and an Ugly Drum.
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