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Warranty Plate Setter
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MrCookingNurse
Posts: 4,665
I know they're called convectors now.... but that just sounds stupid to me.
My platesetter broke last weekend while I was smoking some chicken, and I went in to the local dealer and got a warranty replacement. They just gave it to me today said they had to approve it with headquarters. I'm taking home the convector now and it seems a lot more porous then they original plate setter I've had before. Any of y'all noticed any changes once they went from platesetter to convector? This one just doesn't look as solid as my old ones.
I also didn't want to give me any paperwork on the one I picked up today. I'm assuming I only get the original three-year warranty with the first purses? Is this one not warranty for three years from now? I didn't ask all these questions while I was there because I had a van load of kids outside and just got the new one and left. But now I'm thinking about it while I'm at home.
My platesetter broke last weekend while I was smoking some chicken, and I went in to the local dealer and got a warranty replacement. They just gave it to me today said they had to approve it with headquarters. I'm taking home the convector now and it seems a lot more porous then they original plate setter I've had before. Any of y'all noticed any changes once they went from platesetter to convector? This one just doesn't look as solid as my old ones.
I also didn't want to give me any paperwork on the one I picked up today. I'm assuming I only get the original three-year warranty with the first purses? Is this one not warranty for three years from now? I didn't ask all these questions while I was there because I had a van load of kids outside and just got the new one and left. But now I'm thinking about it while I'm at home.
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Comments
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I don't have an answer to your question unfortunately. When my plate setters go I'm down for a woo and a stone.Sandy Springs & Dawsonville Ga
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Never had a plate setter. Went straight to CGS for an AR. Later added a spider and stone~ John - https://www.instagram.com/hoosier_egger
XL BGE, LG BGE, KJ Jr, PK Original, Ardore Pizza Oven, King Disc
Bloomington, IN - Hoo Hoo Hoo Hoosiers! -
Sounds like your getting a bit of a run around. Mine cracked at 2 1/2yrs, I took my old one in and left it with them, got my new one with a receipt showing $0.00'due and went on my way.-----------------------------------------analyze adapt overcome2008 -Large BGE. 2013- Small BGE and 2015 - Mini. Henderson, Ky.
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Thanks guys. I'm just curious if this one has any warranty, I'll call the store tomorrow and ask but if I get a few more miles and crack another one I would like a woo or AR setup. Was just curious._______________________________________________XLBGE
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MCN - I've always gotten paperwork on anything that is warranty replaced. PS included.-----------------------------------------analyze adapt overcome2008 -Large BGE. 2013- Small BGE and 2015 - Mini. Henderson, Ky.
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@Mattman3969
yea I feel like she never wanted to do it anyway, and now they won't have to replace this one latter. I'm going to call tomorrow and try to get a receipt._______________________________________________XLBGE -
I would for sure.-----------------------------------------analyze adapt overcome2008 -Large BGE. 2013- Small BGE and 2015 - Mini. Henderson, Ky.
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The original warranty is for 3 yrs, whatever happens in 3 years is warrantable. You can’t get warranty on top of warranty indefinitely.
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_______________________________________________XLBGE
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I'm pretty sure three years is three years. New or replacement shouldn't matter. If yours breaks within 3 yrs it's replaced after 3yrs your on your own. I'm almost positive the warranty starts the timeline again if replaced.-----------------------------------------analyze adapt overcome2008 -Large BGE. 2013- Small BGE and 2015 - Mini. Henderson, Ky.
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I emailed BGE mothership for clarification_______________________________________________XLBGE
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Mattman3969 said:I'm pretty sure three years is three years. New or replacement shouldn't matter. If yours breaks within 3 yrs it's replaced after 3yrs your on your own. I'm almost positive the warranty starts the timeline again if replaced.
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chuckytheegghead said:Mattman3969 said:I'm pretty sure three years is three years. New or replacement shouldn't matter. If yours breaks within 3 yrs it's replaced after 3yrs your on your own. I'm almost positive the warranty starts the timeline again if replaced.
I emailed the big guys to see what they say._______________________________________________XLBGE -
@Mattman3969
@chuckytheeggheadHello Ryan,Thank you for the email and I am sorry that it has taken me a few days to get back with you.Typically, there would be some type of paperwork or computer record documenting the fact that you were given a replacement part. The new plate setter does come with a 3 year warranty so I would ask the dealer if they could provide you with some form of documentation in case something happens within the 3 year warranty period.I hope this helps and please let me know if you have any other questions.Regards,Bruce_______________________________________________XLBGE -
Wow, that’s surprising but good to know. Thanks for sharing the outcome.
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