Big Green Egg - EGGhead Forum - The Ultimate Cooking Experience...
Welcome to the EGGhead Forum - a great place to visit and packed with tips and EGGspert advice! You can also join the conversation and get more information and amazing kamado recipes by following Big Green Egg at:

Facebook  |  Twitter  |  Instagram  |  Pinterest  |  Youtube  |  Vimeo
Share your photos by tagging us and using the hashtag #EGGhead4Life.


In Atlanta? Come visit Big Green Egg headquarters, including our retail showroom, the History of the EGG Museum and Culinary Center!  3786 DeKalb Technology Parkway, Atlanta, GA 30340.

Cracked XL fire ring, dealer out of business

Do I just contact a different dealer?  Wanted opinions before I do.  

Comments

  • DoubleEggerDoubleEgger Posts: 13,203
    Yes. 
  • Tony_TTony_T Posts: 290
    See: http://biggreenegg.com/warranty/

    A valid proof of purchase receipt from an Authorized Dealer will be required to make a Warranty claim. For Warranty support, contact the Authorized Dealer from which the item was purchased.
    You may contact any Authorized Dealer if the EGG was purchased within the United States. 

    Do not ship or mail any components for a Warranty claim before contacting an Authorized Dealer or Distributor, as in some cases it may not be necessary to return the warranted part. Our goal is to make any Warranty claim as simple as possible. If further assistance is needed, please email [email protected]

  • odie91odie91 Posts: 485
    i recommend going to the counter with a bag of lump in hand for purchase, then in passing mentioning you need a warranty claim on your egg, heheh...
  • RRPRRP Posts: 22,417
    edited March 2017
    Until you get a replacement - you do know don't you whether it be a cracked fire ring or a cracked fire box those don't stop you from egging. Many of us here continue to use the broken parts long after we have replacements on hand.
    L, M, S, &  Mini
    And oh yes...also a 17" BlackStone gas fired griddle! 
    Ron
    Dunlap, IL
    Re- gasketing AMERICA one yard at a time!
  • nope!  She will keep on smokin

Sign In or Register to comment.
Click here for Forum Use Guidelines.