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Inside ceramics cracking....

tz666
tz666 Posts: 404
in EggHead Forum
This summer my mini max fire ring cracked, I sent in a claim with my dealer and got a replacement. When I picked up my replacement I decided to pull the trigger on a Kick Ash Basket. I decided to fire up the LBE when I got home and noticed a giant crack in the fire bowl. The following Monday I sent in a claim for a new fire bowl. I got that fire bowl about two weeks ago and now my LBE fire ring is cracked. I sent in the same pictures and copies of receipts to my dealer and and the reply I got was "i will send it in and see if they cover it". It major coincidence that they all broke around the same time but Im going to be pissed if they dont cover it. Is there any reason they wouldnt cover it?
Thanks 
image

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Comments

  • fishlessman
    fishlessman Posts: 34,589
    its covered. what have you been doing with the cracked ones. my firebox puzzle is over 10 years old now =)

    DSC_0174jpg

    DSC_0175jpg


    fukahwee maine

    you can lead a fish to water but you can not make him drink it
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  • Jstroke
    Jstroke Posts: 2,605
    I wouldn't sweat it--Bruce at BGE will take care of it if your dealer doesn't. Depending on the relationship and your dealer and how the dealers are in the area I might ask him if the BGE lifetime warranties are subject to his approval. 
    Columbus, Ohio--A Gasser filled with Matchlight and an Ugly Drum.
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  • tz666
    tz666 Posts: 404
    I threw the rings away but keeping the bowl, may paint it green and plant something in it. Do you take apart and put that firebox exerytime you clean the egg? Damn
    image

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  • SkinnyV
    SkinnyV Posts: 3,404
    I have cracks in my mini bowl a few years. It's not even worth the hassle to get a new one, it works perfect  as long as I don't take it out and in. 
    Seattle, WA
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  • Photo Egg
    Photo Egg Posts: 12,137
    No valid reason it would not get covered.
    Thank you,
    Darian

    Galveston Texas
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  • fishlessman
    fishlessman Posts: 34,589
    tz666 said:
    I threw the rings away but keeping the bowl, may paint it green and plant something in it. Do you take apart and put that firebox exerytime you clean the egg? Damn
    im not into full cleanups, maybe once a year it comes out =) 
    fukahwee maine

    you can lead a fish to water but you can not make him drink it
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  • NPHuskerFL
    NPHuskerFL Posts: 17,629
    I'm sure it just rose a red flag with multiple claims back to back. I can't see a valid reason it wouldn't be covered. 
    LBGE 2013 & MM 2014
    Die Hard HUSKER & BRONCO FAN
    Flying Low & Slow in "Da Burg" FL
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  • FATC1TY
    FATC1TY Posts: 888
    Same issue here.. My large base cracked.. took over a month to get it in.. then I find out my damn ring is cracked when taking it all out. I had to replace the firebox last year too..

    Havent turned in claim for the ring, my dealer is a large dealer in the Atlanta area, and you'd think they'd be quick and stuff, and that BGE would answer my emails or calls, but they are like a chinese company now. Little to no contact in my experience, and my dealer is slow to get approval, and then has to wait for a shipment for my parts to ride along.

    They've filled them and haven't been too huge of a hassle, but it's a hassle none the less to deal with it.

    Hope they take care of you- they should.
    -FATC1TY
    Grillin' and Brewing in Atlanta
    LBGE
    MiniMax
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