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This is why you buy an Egg with a warranty

Hawg Fan
Hawg Fan Posts: 1,517
in EggHead Forum
I noticed last week that the firebox in my Mini was broken.  I've learned from other members of this forum that generally all you need to do take a picture of what needs replaced and take it to your dealer.  My local dealer asked for a picture and some information and then gave me a new firebox.  That was SWEET!


Any road will take you there if you don't know where you're going.

Terry

Rockwall, TX
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Comments

  • Thatgrimguy
    Thatgrimguy Posts: 4,738
    I recently got around to getting all my cracked pieces replaced. I was rebuilding and balancing all the pieces in my small and XL by the time I finally did it. Now they are like brand new!
    XL, Small, Mini & Mini Max Green Egg, Shirley Fab Trailer, 6 gal and 2.5 gal Cajun Fryers, BlueStar 60" Range, 48" Lonestar Grillz Santa Maria, Alto Shaam 1200s, Gozney Dome, Gateway 55g Drum
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  • feef706
    feef706 Posts: 853
    How old is it? Looks fairly new
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  • Hawg Fan
    Hawg Fan Posts: 1,517
    feef706 said:
    How old is it? Looks fairly new
    My Mini is 2 years old and it's the newest of all my Eggs and the first warranty replacement on any of them.  Go figure.

    Any road will take you there if you don't know where you're going.

    Terry

    Rockwall, TX
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  • RRP
    RRP Posts: 26,465
    feef706 said:
    How old is it? Looks fairly new
    Age doesn't aways mean it can fail. Here's a brand new replacement for my large that failed during the second use and on a low and slow cook at that!

    Re-gasketing the USA one yard at a time 
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  • dougcrann
    dougcrann Posts: 1,129
    Wish I got that kind of service from my dealer. I got a warranty fire ring. Never opened it, slid it under a shelf. Couple months later I opened it to find it busted. Sent stealer a picture, said it was "handled". Was passing by them so I stopped. Said it would be there Thursday. 5 minutes later I get an email saying it won't be. Push comes to shove, they "forgot" to order it. Now I wait another month or so for their next shipment. That is unless my buddy in Canada comes thru...his brother is a Weber distributor and is good friends with several Egg dealers....they are working on getting me one. When I asked about shipping my buddy said he would cover it....
    Apologies for rambling...bad bipolar morning...
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