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    Shipping screwup

    Posts: 69
    in EggHead Forum
     So I ordered some stuff from Smokeware.net and the shipping is horrible, suppose to be delivered to Victoria BC Canada

    DateTimeLocationStatus
    December 16, 20145:49 pmLondon,Departed
    December 14, 20148:17 pmVancouver,Departed
    December 14, 20145:53 pmLondon,Departed
    December 13, 201410:31 pmMiami,Departed
    December 13, 20145:49 pmMiami,Arrived
    December 13, 20145:18 amISC MIAMI FL (USPS),Processed Through Sort Facility
    December 13, 20145:16 amISC MIAMI FL (USPS),Arrived at Sort Facility
    December 10, 20144:40 amJACKSONVILLE, FL 32099Departed USPS Facility
    December 8, 20149:36 pmJACKSONVILLE, FL 32099Arrived at USPS Origin Facility
    December 8, 20148:21 pmJACKSONVILLE BEACH, FL 32250Accepted at USPS Origin Sort Facility
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    Comments

    • Posts: 69
      That is London, United Kindom  I just don't get it as it was in Vancouver, just an hour and a half ferry trip away.
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    • Posts: 26,213
      edited December 2014
      I ship to Canada on a regular basis and 8 to 10 business days is commonplace! Blame the postal systems, NOT SmokeWare!
      Re-gasketing the USA one yard at a time!
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    • Posts: 13,836
      What?!? Just a few trans Atlantic flights later and...we're back where we started.
      They/Them
      Morgantown, PA

      XL BGE - S BGE - KJ Jr - HB Legacy - BS Pizza Oven - 30" Firepit - King Kooker Fryer -  PR72T - WSJ - BS 17" Griddle - XXL BGE  - BS SS36" Griddle - 2 Burner Gasser - Pellet Smoker
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    • Posts: 69
      I'm not blaming Smokeware, that's just where it came from.

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    • Posts: 13,836
      Agree, not their fault, just almost comical. When it went from USPS to international post, something went goofy.
      They/Them
      Morgantown, PA

      XL BGE - S BGE - KJ Jr - HB Legacy - BS Pizza Oven - 30" Firepit - King Kooker Fryer -  PR72T - WSJ - BS 17" Griddle - XXL BGE  - BS SS36" Griddle - 2 Burner Gasser - Pellet Smoker
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    • Posts: 69
      I just hope to get it before Christmas, I thought you guys might like a chuckle,lol.
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    • Posts: 1,938
      I'm guessing it has a wrong postal code on it, or one that is hard to decipher and is close to matching a London code
      Large BGE in a Sole' Gourmet Table
      Using the Black Cast Iron grill, Plate Setter,
       and a BBQ Guru temp controller.

      Medium BGE in custom modified off-road nest.
      Black Cast Iron grill, Plate Setter, and a Party-Q temp controller.

      Location: somewhere West of the Mason-Dixon Line
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    • Posts: 19,211
      Well, it gives you an excuse for a holiday in England. Tell em you'll pick it up there :)

      #1 LBGE December 2012 • #2 SBGE February  2013 • #3 Mini May 2013
      A happy BGE family in Houston, TX.
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    • Posts: 12,136
      edited December 2014
      Having similar issue. Sure not the fault of Smokeware. The USPS is in control of mine. Mine was shipped on the 8th and still waiting. The USPS is over loaded and things are getting bumped to wrong locations. All my past orders have taken no more than 3 days from Smokeware. They are a great company and super nice people. It's only BBQ stuff so no real issue on the wait. Hope you get yours soon.
      Thank you,
      Darian

      Galveston Texas
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    • Posts: 598
      RRP said:
      I ship to Canada on a regular basis and 8 to 10 business days is commonplace! Blame the postal systems, NOT SmokeWare!
      I've been on the receiving end of some of those shipments, never a problem.
      Sudbury, Ontario
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    • Posts: 897

      My guess is that the London that is referred to is London, ON.


      I had a goofy FedEx overnight delivery that tracking that made no sense. I was at FedEx and they tracked it; they have a lot more info than you see on the website. The issue was FedEx had more containers than they had planes to haul them.

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    • Posts: 1,750
      I bought a rack from them and it went to the moon and back.
      Dave - Austin, TX
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