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If you buy a floor model, make sure all of the screws are tight
2putts4par
Posts: 36
Swmbo said that I handled it amazingly well...good that she couldn't hear my internal dialogue.
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I have tears .... :(( So so sorry...PROUD MEMBER OF THE WHO DAT NATION!!!!! Stuck in Dallas.......
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Oh ****! That makes me ill at my stomach!
LBGE 2013, SBGE 2014, Mini 2015
Columbus IN -
Man down! ! That hurts. Dealer may be able to help score a deal. Good guys generally speaking.
I love your handle, but am not frequently there. What is this 'par' you speak of?
I'm a bit saucy right now... so..
Was an Asiana pilot flying? Sum ting wong?+++++++++++++++++++++++++++Austin, Texas. I'm the guy holding a beer. -
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That sucks !!!!!!!!!!!!!!!!2 Large Eggs and a Mini 2 Pit Bulls and a Pork shoulder or butt nearby and 100% SICILIANLong Island N.Y.
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Wow...hope the dealer comes through for you if they sold you a poorly assembled product.
Cooking on an XL and Medium in Bethesda, MD. -
Good to know but at the same time it gives me the goodsebumps seeing that top in that many pieces
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How long have you had that, or was it a demo??If it was a recent purchase I'd call the dealer and just mention it. Never know.Hurts to see these when they happen...X_X_______________________________________________XLBGE
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My heart bleeds for you. Surely the dealer needs to help you out if this was a recent purchase?
#1 LBGE December 2012 • #2 SBGE February 2013 • #3 Mini May 2013A happy BGE family in Houston, TX. -
Such a sad day! I will do my part for our fallen.
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Keep your band bolts tight Egg-fans. They can/do get loose with use.
-SMITTY
from SANTA CLARA, CA
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That particular vulnerability is a design flaw that should have been corrected a long time ago.
Gittin' there... -
What a sad, sad sight. Sounds like you took it far better than I would have. Like others have said: Hopefully if it is a recent purchase, and your dealer will do right by you.
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Thanks for all of the comments. Watching it hit the concrete, in slow motion in my mind, was brutal. I'll go speak with the dealer today at lunch. I'm sure we'll work something out. I'll be back at it soon : )
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I feel your pain. I watched mine busticate on grass, so I can only imagine the "POP" you heard on concrete. Worst case, a new dome will set you back a couple hundred bucks or so(It was $158 or so for my medium). Since This was a floor model, hopefully the dealer will do right by you.
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If they assembled it... Should not charge you.Green egg, dead animal and alcohol. The "Boro".. TN
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100% agree, this is no question a warranty claim. That's why BGE pushes the dealer network.henapple said:If they assembled it... Should not charge you.
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I'll let them know that the forum is watching to see how the dealer network handles things of this matter!
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This is a good reminder to check your Egg periodically. These screws, nuts/bolts loosen with use and high heat.
I need to realign and tighten my dome band currently.
Steve
XL, Mini Max, and a 22" Blackstone in Cincinnati, Ohio -
Just got back from the dealer. I'm not saying that they looked happy about it, but they apologized for the problem, took the fragments and said they'd get back to me by tomorrow with a solution. I'll keep you posted.
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X_X I was afraid to open this thread originally. I'd have been :(( . Hope they do right by you and replace it for free. Maybe they'll throw in some freebies like rubs or chips or chunks for your troubles.
Rowlett, Texas
Griffin's Grub or you can find me on Facebook
The Supreme Potentate, Sovereign Commander and Sultan of Wings
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That sucks... Get back to you? I'd call corporate asap.Green egg, dead animal and alcohol. The "Boro".. TN
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I agree with @Henapple. I would call the mothership if they don't respond in a timely manner and explain it was a floor model put together by the dealer.Columbia, SC --- LBGE 2011 -- MINI BGE 2013
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How long have you had this Egg? When did you purchase it?
Steve
XL, Mini Max, and a 22" Blackstone in Cincinnati, Ohio -
Purchased the Egg 3 months ago.I'm going to wait to see what my local dealer has to say. They gave me the impression that I'd get a new top at no charge. Would like to continue to build a solid relationship with them.
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Best of luck to you. Hope it works out in your favor with a free of charge dome and a growing relationship with your dealer.
Steve
XL, Mini Max, and a 22" Blackstone in Cincinnati, Ohio -
Where's the pictures?Green egg, dead animal and alcohol. The "Boro".. TN
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