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Hats off to Rock's BBQ

thegrillsterthegrillster Posts: 348
edited 12:16PM in EggHead Forum
Ordered my stoker during the time of the Pitmasters show. Things were backlogged due to the demand created by the show.

My was delivered at the time they said it would be done.

Sat on it for a couple of weeks and then went to use it and realized that I had ordered a fan for the small and not my large. My error.

Emailed and explained my error. Got an immediate reply and the guys shipped the new adapter plate.

I have read some issues with them on service and just want to share my experience.

Very pleased with their getting me the unit when they said, promptly responding to my inquiries, and getting me the correct piece very quickly.

Hats off to their product and their service.

Do my first cook today with the stoker.

Comments

  • John at Rocks BBQ has come through for me every time I've called!

    I am a happy long time Stoker owner.
  • SmokinJSmokinJ Posts: 220
    I never had issue with his c/s either.Always got an answer if I had a question.Great product.
  • Good to hear.....in my experience with them, I ordered a full stoker setup via the Internet and they failed to respond for over 2 months. Then...they finally called and were surprised to find I still did not want it.
  • SmokinJSmokinJ Posts: 220
    Wow , I don't blame you. I ordered mine through the internet and had like 5 days later. That was last year.I understand if stuffs on back order but a call would be nice or something.
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