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BGE Company Is GR8

RedWhale
RedWhale Posts: 1
in EggHead Forum
Have owned my large BGE for over 20 years. Lost my shims/retainers. Dealers told me cannot get them any more cuz my rings/springs/etc were out of date. Went to BGE web page, used “Contact Us” to send email. No response😢. 

Come home today and sitting at my front door was everything I needed and more. 😄. Talk about a company that walks the talk without talking about it. BGE definitely showed me that my belief their Egg was the best smoker/grill out there; but, showed they really pay attention to their customers and respond to their requests. 

Love my EGG.


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Comments

  • loco_engr
    loco_engr Posts: 5,801
    Good to hear this as too many times contact to the mothership has gone unresponsive! 
    You must know a guy!   =)
    aka marysvilleksegghead
    Lrg 2008
    mini 2009
    XL 2021 (sold 8/24/23)
    Henny Youngman:
    I said to my wife, 'Where do you want to go for our anniversary?' She said, 'I want to go somewhere I've never been before.' I said, 'Try the kitchen.'
    Bob Hope: When I wake up in the morning, I don’t feel anything until noon, and then it’s time for my nap
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  • Srpete01
    Srpete01 Posts: 28
    I will be posting about this in another thread I opened last weekend but they are going to replace my plate setter that was just outside of warranty. Definitely not required, but they definitely back up their brand
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