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Please Help with FB 300

GoldenQ
GoldenQ Posts: 590
in EggHead Forum
I purchased a FB 300 yesterday and tried to set it up for wifi. The first time it looked like I succeeded but did not show ID or PIN and immediately downloaded new verision SW.  After that completed I realized I still could not use it w/o ID and pin. I then went back to factory settings with the 3 ups and tried again.  Now when I try to set up the wifi it says WiFi Status  Resetting and stays there.      How do I get it back to square one and get online plus get the ID-PIN.  One time it said connecting to FB then reverted to resetting.  Is there more info on line than just the simple manual.  I am not very computer sharp.
I XL  and 1 Weber Kettle  And 1 Weber Q220       Outside Alvin, TX-- South of Houston
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Comments

  • Kent8621
    Kent8621 Posts: 843
    have you called them?  their customer service is top notch, they will have you fixed up in no time.

    2 Large Eggs - Raleigh, NC

    Boiler Up!!

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  • GoldenQ
    GoldenQ Posts: 590
    No they were closed until tomorrow.  planned to cook today so guess I will cook offline  looks like it will work fine that way.    Thanks
    I XL  and 1 Weber Kettle  And 1 Weber Q220       Outside Alvin, TX-- South of Houston
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  • Kent8621
    Kent8621 Posts: 843
    my experience with them has been nothing but great, but small businesses like theirs I guess Sundays are hard to staff. 

    2 Large Eggs - Raleigh, NC

    Boiler Up!!

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  • littlerascal56
    littlerascal56 Posts: 2,110

    Did you set up your account on their web page?  You will need a username, then a password. You can then input your phone number (if you want text notifications). Then you can "add a device" and enter your ID number and PIN.  It will find your WiFi network, and you will need to enter your network password (if you are using a private network).

    Dont forget to register it while you have your web-page up!

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  • littlerascal56
    littlerascal56 Posts: 2,110

    Find your Device ID

    On your Flame Boss, press MENU until it shows WiFi Menu [skip].

    Press UP once and MENU once to enter the WiFi menu.

    Press MENU until you see this screen with your ID and Pin.

    Mfb findid image
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  • caliking
    caliking Posts: 19,780
    Email them. Very likely they will respond before the day is done. 

    @MichaelCollins may be able to help.

    #1 LBGE December 2012 • #2 SBGE February  2013 • #3 Mini May 2013
    A happy BGE family in Houston, TX.
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  • RajunCajun
    RajunCajun Posts: 1,049
    Good luck and enjoy the FB.  Love to hear your feedback.
    The problem with a problem is that you don't know it's a problem until it's a problem, and that is a big problem.
    Holding the company together with three spreadsheets and two cans connected by a long piece of string.
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