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mayyyybeee you didn't read the part where Franco said he would "make things right" and hasn't in 1 year. How, exactly, do you fix a situation about a product in which the manufacturer admitted the product was defective(he mentioned that his grid sagged over 400F and CGW admitted that there had been issues with some of their steel). You either ask for a replacement(he did) or request a refund(did this too!).mountaindewbass said:mayyyyybeee im just too New School..but if this was over a year ago and you haven't gotten your product fixed..either buy another one or figure out something new. I've never had issues with them and you did get a product..your just not happy with it and how it performs.