I think he self promotes for sure but he has posted some interesting cooks and even one I really want to try with the bacon wrapped stuffed onion. I actually want one of his shirts to wear to a fest it would weed out forum members.
I had the same issue 3-4 years ago and its how they were coming new. I got rid of my medium because of it. I checked several stores and every floor model had the same issue and I was told by the sales rep they had previous complaints about it.
I went to a local BBQ event and there was a Primo team there with like 10 primos out and not one lit. They were just sitting around talking and I went up and started trying to talk to them and nobody was receptive at all they were all douche bags. I would use the oven before I would ever get a Primo after that.
I already swapped my small egg for the KJ junior and am happy I did. That temp control looks better than the existing options in my opinion and its a factory part which is nice. Seems like KJ is on the ball for sure.