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Eggerman1

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  • Mothership is unbelievably understanding

    So my wife bought me a Large BGE for a wedding present 5 years ago, she did so through emails and phone conversation, the receipt was emailed to her old maiden name email (which has since been deactivated).  So here I am with no reciept of my BGE and the store she purchased it at is out of business and no where to be found.  I have several cracks in my base and I am fearing it will continue to deteriorate with the cold weather, etc.  So I email BGE Corporate and tell them my story and I get back a short email from very nice guy, that he is comfortable that I am the original owner and all claims will go through corporate.  I was floored, as we have all dealt with customer service reps from other places and they treat the customer like crap.  My loyalty to BGE was already strong, but now I feel like a part of the family.
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