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Hang in there brother! I had the same issue with my firebox and the dealer that I purchased my egg from 15yrs ago went out of business quite a few years back. I was left "dealerless". Try emailing firstname.lastname@example.org. Duane will want a picture of your defective firebox and will arrange to have one shipped to your dealer. It's a very easy process and he was extremely responsive.
Please don't misunderstand me, I have full respect for all, including the right to vote for the candidate of his/her choice. It's part of the freedom we have in America. My only point is that the two candidates are sooooo very different in terms of platforms that it is tough for me to understand the undecided status with just two weeks left before the election. But as I had hoped for, my fellow eggheads have proven to me that there is truly a group of "undecided" voters. At least I've not heard that either of the candidates plan to increase tax rates for BGE owners.