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TonyA, extremely well said.TonyA said:Caliking took a jab at WG because he can't get it in his area at the price he wants. The WG woman made a pointless and ill conceived response because he was trying to damage the good name of her company. Caliking proceeds to put the entire, otherwise private, conversation on the forum after clearly getting the best of the WG woman's composure. The WG woman's wording is easily taken to the exteme if not entirely out of context. A pile on ensues. Shocking in this place. These guys make a little charcoal and are gracious enough to ship it to your door at a number. They could probably hand pick the buyers. They simply don't make enough. Not available in your area? Find another charcoal. It's charcoal! Too say you were treated poorly after trying to publicly damaging the company's image is weak. It's not like the WG woman told a customer in good standing he was wrong. She told a guy who made a jab at her company that he knew nothing about her business and pleaded for respect. Truth be told, she doesn't need his business or anyone else who buys this scenario. They run out of the stuff ... I think they have sales covered outside of the big green egg forum.