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My looftlighter died 3 nights ago. I went to the looftlighter USA site and sent a message on their contact us tab. No response. Did the same thing the next night. No response. This morning I called their contact phone number, Kate answered, told me I could take it back to where I bought it and she would call ahead first to make sure they had it in stock otherwise she would have shipped it out of New York. She called me back in less than 10 minutes and told me that the Harpeth True Value in Franklin, TN definitely had one in stock, they pulled it from the shelf and said to just stop by and pick it up.
Moral of the story - If you need warranty service on your looftlighter, call their toll free telephone number. Also, Kate and therefore Looftlighter are awesome!