Warrantee Questions

East Cobb Eggy

I bought my EGG as a lifetime purchase based on a lifetime warrantee.

However, since I have been on the site, I have heard about people repairing fire rings, fire boxes, and multiple replacements of gaskets.

Can someone explain how the warrantee works and what is covered?

Thanks,
Greg

BENTE

all ceramics that are in the egg when you purchase.. they are warranteed from breakage due to heat exposure..

the gasket is a maitnence item

the plastesetter is proabably covered for all heat related illnesses but i am not sure..

pizza stone too but i have not heard of a platesetter or a BGE pizza stone cracking from heat only from dropping (i did it myself)

The Naked Whiz

The warrantee is on the BGE website. If you have questions, the best thing to do is ask BGE since you will get varied opinions here. Good luck!

East Cobb Eggy

Yeah, the first time I used a normal oven mit to grab a hot plate setterI almost dropped it.

That was the point when I realized that I needed some of the Orkas.

Greg

East Cobb Eggy

Thanks.

I just want to make sure that I am covered.

Greg

Morro Bay Rich

In my opinion people fix fire rings, fire boxes, etc. because we have too much admiration for a company that unconditionally stands behind their product. If we can fix something and not put unnecessary demands on them we will.

[Deleted User]

The problem I ran into with the warrantee was that my local dealer would charge me shipping and handling. To replace my cracked firering would be $30+ in s&h. so I'm still using it and it works as well in two pieces as it did in one.

The mothership suggested I ask my dealer to see if they can send the fire ring when they send another shipment of Eggs or parts. I haven't found out about that yet, but my firebox is cracked now too.

BENTE

i use the ove glove actually two of them

Broc

IMPORTANT re: WARRANTY

When your fire ring and/or firebox crack [then crack some more over time], which they will do --

Report this right away to your dealer and have him order your replacement if he doesn't have them in stock.

That said -- Explain that you'd like him to have them sent along with his "regular" order for his store. That way, you won't get stuck paying shipping [which can be high an a single order item].

Then -- suggestion... Stash the "new" firebox/fire-ring in a safe place, and continue to use your broken one as long as possible... which, in some cases, means several years. This way, down the road, when the fire-ring/firebox really is completely toast, you'll have the replacements on hand, ready to go.

I am discovering that, with both a broken firebox and fire-ring, I notice no complications with my cooks. I know full well these interior parts will continue to sowly degrade... but I'm patient.

~ Broc

Grandpas Grub

Bob,

If you purchased via a dealer, your firering should be replaced free. I can understand the charging of shipping. The handling is done by BGE on the origination.

Hopefully, the dealer wouldn't charge you to receive the part, and if they do have the part shiipped directly to you. All the better if the dealer would have the part shipped on their regular shipment form BGE.

Kent

East Cobb Eggy

Good advice.

Thanks,
Greg