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Help, Big green egg mini max grill grate

jasenice
jasenice Posts: 15
in EggHead Forum
just ordered the listed size on grill grate for my mini max and it doesn't look right and can't close my egg. Emailed em and the technician said take out my original grill and place the grates on but this still doesn't look right. Thinking the 11" round would fit better for the mini max. It sits on the felt and I still can't close it. Thoughts ?
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Comments

  • YEMTrey
    YEMTrey Posts: 6,832
    edited December 2016
    @jasenice I'm going through the same thing right now as well.  Ordered it a week back and couldn't get the dome to close no matter how I placed the grate.  I placed them sideways as you have in your pic and cooked like that last night.  These things are cut so precise that you have about 1/32nd of an inch gap to get perfectly right for the dome to close properly.
    I hadn't had time to mess with it too much, but was thinking about grinding down the top portion of it to get it to fit better.
    Let me know if you come up with a fix.
    Steve 
    XL, Mini Max, and a 22" Blackstone in Cincinnati, Ohio
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  • JohnnyTarheel
    JohnnyTarheel Posts: 6,603
    edited December 2016
    You can tell yours is not shaped like the one pictured on the website. Not curved correctly. This is compared to grillgrate.com
    Charlotte, NC - Large BGE 2014, Maverick ET 733, Thermopen, Nest, Platesetter, Woo2 and Extender w/Grid, Kick Ash Basket, Pizza Stone, SS Smokeware Cap, Blackstone 36"
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  • JohnnyTarheel
    JohnnyTarheel Posts: 6,603
    What brand are these?
    Charlotte, NC - Large BGE 2014, Maverick ET 733, Thermopen, Nest, Platesetter, Woo2 and Extender w/Grid, Kick Ash Basket, Pizza Stone, SS Smokeware Cap, Blackstone 36"
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  • YEMTrey
    YEMTrey Posts: 6,832
    I think it just appears that way in the pic.  The "top" side is sitting on the ring and the outside is sitting on the felt.  Making it appear to be more straight across that side.
    Steve 
    XL, Mini Max, and a 22" Blackstone in Cincinnati, Ohio
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  • Star_TrEGG
    Star_TrEGG Posts: 111
    @jasenice I have the same problem with my MiniMax Grill Grates.  Got them from the Dizzy Pig's store.  I may bring them back to the store this Saturday during their Brisket class to see if there's anything that can be done.
    BGE Large, MiniMax & Mini; Weber Summit Charcoal Grilling Center, Weber Smokey Mountain 18.5" & E-310 natural gas; CyberQ Cloud; Flame Boss 200; ThermoWorks Smoke & Thermopen Mk4
    Washington, DC Metro Area
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  • jasenice
    jasenice Posts: 15
    @JohnnyTarheel these are grillgrates, ordered it online and it's listed as the minimax and small size grate. It does say in the description as 14.5 when my cooking surface is 13.5  which I thought was odd. But this was the correct listing on the grillgrate.com site 
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  • jasenice
    jasenice Posts: 15
    @YEMTrey I just emailed them and waiting for a response tomorrow. They said they would accept a return it's just a hassle factor. I may get that 11" round one they have listed for kamado grills. Update ya as soon as I hear from them 
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  • Star_TrEGG
    Star_TrEGG Posts: 111
    jasenice said:
    @YEMTrey I just emailed them and waiting for a response tomorrow. They said they would accept a return it's just a hassle factor. I may get that 11" round one they have listed for kamado grills. Update ya as soon as I hear from them 
    @jasenice Thanks for checking on this issue for us.  Let us know their response.
    BGE Large, MiniMax & Mini; Weber Summit Charcoal Grilling Center, Weber Smokey Mountain 18.5" & E-310 natural gas; CyberQ Cloud; Flame Boss 200; ThermoWorks Smoke & Thermopen Mk4
    Washington, DC Metro Area
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  • jasenice
    jasenice Posts: 15
    @JohnnyTarheel @YEMTrey @Star_TrEGG sup guys got a reply, very good customer service from grillgrates I must say. The picture confirmed I was shipped the medium grate, they are fedex shipping me the correct grate at not cost to me, and also said to keep the one I have now for a larger grill in the future. Nothing more to say they are very helpful and followed up with a voicemail backing up the email and shortly followed up with a tracking number. =)
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  • YEMTrey
    YEMTrey Posts: 6,832
    That's great news and great service.  Wonder if I should contact them as well.
    Steve 
    XL, Mini Max, and a 22" Blackstone in Cincinnati, Ohio
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  • JohnnyTarheel
    JohnnyTarheel Posts: 6,603
    Great news brother...  glad it was just a wrong size. 
    Charlotte, NC - Large BGE 2014, Maverick ET 733, Thermopen, Nest, Platesetter, Woo2 and Extender w/Grid, Kick Ash Basket, Pizza Stone, SS Smokeware Cap, Blackstone 36"
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  • Star_TrEGG
    Star_TrEGG Posts: 111
    That's terrific news.  Since I got my Grill Grates from Dizzy Pig, I may contact them first.  Hope I can get my GG to properly fit my MX.  Thanks @jasenice!
    BGE Large, MiniMax & Mini; Weber Summit Charcoal Grilling Center, Weber Smokey Mountain 18.5" & E-310 natural gas; CyberQ Cloud; Flame Boss 200; ThermoWorks Smoke & Thermopen Mk4
    Washington, DC Metro Area
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  • jasenice
    jasenice Posts: 15
    Just to update this , 1 week turnaround received the new grates today and it's a perfect fit.  Can't be more impressed with how they took care of the situation. Great service and now got a grate for my large egg(future) . 
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