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Mothership is unbelievably understanding

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Eggerman1
Eggerman1 Posts: 155
in EggHead Forum
So my wife bought me a Large BGE for a wedding present 5 years ago, she did so through emails and phone conversation, the receipt was emailed to her old maiden name email (which has since been deactivated).  So here I am with no reciept of my BGE and the store she purchased it at is out of business and no where to be found.  I have several cracks in my base and I am fearing it will continue to deteriorate with the cold weather, etc.  So I email BGE Corporate and tell them my story and I get back a short email from very nice guy, that he is comfortable that I am the original owner and all claims will go through corporate.  I was floored, as we have all dealt with customer service reps from other places and they treat the customer like crap.  My loyalty to BGE was already strong, but now I feel like a part of the family.
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  • jfm0830
    jfm0830 Posts: 987
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    As a new owner of an Egg, that is good to hear. I'm curious, did you register it online with the serial number after you bought it?
    Website: www.grillinsmokin.net
    3 LBGE & More Eggcessories than I care to think about.
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  • Solson005
    Solson005 Posts: 1,911
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    They are great to deal with I had a ceramic top stick to the BGE cover and came loose before I realized it. I sent a email just to see if I could go about getting a replacement one and they ended up giving me a new one and some gasket material to make it more secure in the future. Now I don't know too many other companies that would do that since technically I was at fault. I am one Eggstatic Customer as well! 
    Large & Small BGE, CGW Two-Tier Swing Rack for BOTH EGGS, Spider for the Wok, eggCARTen & and Cedar Pergola my Eggs call home in Edmond, OK. 
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  • Eggerman1
    Eggerman1 Posts: 155
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    No I didn't know you could register them online, had I done so, I wouldn't have needed to contact the Mothership from what I hear.  I thought I would have to buy a new egg, this was a great day.
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  • SMITTYtheSMOKER
    SMITTYtheSMOKER Posts: 2,668
    edited November 2012
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    BGE and Bruce in customer service are the best there is. IMO

     

    I've had a 10 year relationship with BGE on many levels, top knotch.

     

    -SMITTY     

    from SANTA CLARA, CA

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  • SmokeyPitt
    SmokeyPitt Posts: 10,490
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    I think registering online is fairly new.  I think I'm coming up on two years, and it wasn't and option when I got mine.  Mail in the green card! 

    Which came first the chicken or the egg?  I egged the chicken and then I ate his leg. 

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