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Spoke with the three local dealers here in the past few weeks....their sales knowledge were motivated by commission. Called all three again and went with the low baller. Reason, warranty doesnt change. Customer service...who knows and I hope I don't need to find out. I want to open a store here and will literally smoke (no pun intended) the competition. I'm writing this on a rant but BGE does have untapped area around here and the customers are constantly overturning (by that I mean I live by an AFB). Sorry for the rant maybe it's the beer, but I truly believe in this product. By the way for my 4th cook tonight it was pork tenderloin.......fantastic