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Spring Cleaning Surprise - Cracked Firebox on Large

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1voyager
1voyager Posts: 1,157
edited April 2020 in EggHead Forum
I'm working with Ace Hardware to get a warranty replacement.

In the meantime, would you continue to use the Egg?


Large Egg, PGS A40 gasser.
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Comments

  • RRog17
    RRog17 Posts: 562
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    I’ve used this on a cracked fire ring. Like new. Warranty replacement part sitting in the garage. 
    Canton, GA
    LBGE, Joe Jr., 28” Blackstone
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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 19,038
    edited April 2020
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    No need for any JB Weld or anything else.  Piece it together as well as you can and continue to cook.

    My XL has a cracked firebox and has been for probably a year or so?  I just haven't found a good time to replace it.  It mostly holds together.
    A bison’s level of aggressiveness, both physical and passive, is legendary. - NPS
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  • JethroBodeen
    JethroBodeen Posts: 524
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    Yes. I would and have.
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  • chzplz
    chzplz Posts: 59
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    my L has had a cracked firebox for about seven years.  It’s pieced together and still works fine. I’m not the original owner so I don’t have a warranty. 
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  • fishlessman
    fishlessman Posts: 32,748
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    this one was broken into 20 something pieces and still cooking away ;)




    fukahwee maine

    you can lead a fish to water but you can not make him drink it
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  • 1voyager
    1voyager Posts: 1,157
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    Thanks for your comments.

    Pulled the firebox out of the Egg this morning to get two numbers for the dealer and it broke in half. It's a clean break so it should still be somewhat useable. 


    @fishlessman - You are one brave dude using that.  =)
    Large Egg, PGS A40 gasser.
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  • 1voyager
    1voyager Posts: 1,157
    edited May 2020
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    No response back from Ace. (No return calls, or "he's with a customer, he's at the bank, he's at lunch". Blah, blah, blah.)

    I sent an email to BGE yesterday asking if I could deal with them directly. No response yet.

    Do any of you have a contact at BGE who may be able to help? 
    Large Egg, PGS A40 gasser.
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  • speed51133
    speed51133 Posts: 691
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    Use another ace. It can be any dealer. Doesn't have to be the place of purchaee
    XL BGE and Kamado Joe Jr.
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  • dextero
    dextero Posts: 2
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    I spotted a crack in my firebox a couple of years ago, went to a different dealer from where I made the purchase they filed a report sent pictures and received a new one no charge. 
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  • FarmingPhD
    FarmingPhD Posts: 839
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    My large base and firebox are both cracked.  I’ve tried going through the original purchase dealer twice and can’t get a response either.  Going to try our local ace and see if I get anywhere.
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  • 1voyager
    1voyager Posts: 1,157
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    I should have come back here and given a final update as I did on a similar discussion. 

    BGE sent a warranty authorization. I went to a different dealer and they provided a replacement. 
    Large Egg, PGS A40 gasser.
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