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BGE hardware quality question.

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Cmyachtie
Cmyachtie Posts: 101
in EggHead Forum
is this normal for just being over 1year old, or a warranty issue?


MMx, my not so large BGE
Genesis E330 gasser 
WiFi ANOVA SV
Halifax, Canada
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Comments

  • WeberWho
    WeberWho Posts: 11,029
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    Wouldn't hurt talking to your dealer and see what they say. I think the band has a 5 year warranty  
    "The pig is an amazing animal. You feed a pig an apple and it makes bacon. Let's see Michael Phelps do that" - Jim Gaffigan

    Minnesota
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  • bgebrent
    bgebrent Posts: 19,636
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    WeberWho said:
    Wouldn't hurt talking to your dealer and see what they say. I think the band has a 5 year warranty  
    I agree.  But not like it is a real issue in the long run.
    Sandy Springs & Dawsonville Ga
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  • Cmyachtie
    Cmyachtie Posts: 101
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    I have to agree and am not to worried about it, just some disappointed. Would expect better.....
    MMx, my not so large BGE
    Genesis E330 gasser 
    WiFi ANOVA SV
    Halifax, Canada
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  • bgebrent
    bgebrent Posts: 19,636
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    I understand completely.  Bring the issue to your dealer.
    Sandy Springs & Dawsonville Ga
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  • RRP
    RRP Posts: 25,897
    edited March 2018
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     Do you mind posting another picture say 180 degrees from this one? Or even one 90 degrees?

    Did you assemble the egg yourself?


    Re-gasketing America one yard at a time.
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  • pgprescott
    pgprescott Posts: 14,544
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    Highly unusual. They will replace that I’m sure. 
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  • Cmyachtie
    Cmyachtie Posts: 101
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    RRP said:
     Do you mind posting another picture say 180 degrees from this one? Or even one 90 degrees?

    Did you assemble the egg yourself?

    no, dealer did and here’s the shot from other angle,( not a good day for pics ...nor’easter and snow happening)



    MMx, my not so large BGE
    Genesis E330 gasser 
    WiFi ANOVA SV
    Halifax, Canada
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  • alaskanassasin
    alaskanassasin Posts: 7,659
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    looks like the nut loosened the paint when installing the handle
    South of Columbus, Ohio.


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  • Cmyachtie
    Cmyachtie Posts: 101
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    So I made it to my dealer today and showed him my picture of the handle w/o paint and asked it was a warranty issue and the response was no but if I brought it in to him he’d paint it for me....
    when I got home I looked up the BGE warranty and sure enough the hardware is guaranteed for 5yrs  BUT, not including any cosmetic issues..
    MMx, my not so large BGE
    Genesis E330 gasser 
    WiFi ANOVA SV
    Halifax, Canada
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  • pgprescott
    pgprescott Posts: 14,544
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    Cmyachtie said:
    So I made it to my dealer today and showed him my picture of the handle w/o paint and asked it was a warranty issue and the response was no but if I brought it in to him he’d paint it for me....
    when I got home I looked up the BGE warranty and sure enough the hardware is guaranteed for 5yrs  BUT, not including any cosmetic issues..
    Find s new dealer. 
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  • pgprescott
    pgprescott Posts: 14,544
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    And contact corporate. I wouldnt eat that. 
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  • DaveRichardson
    DaveRichardson Posts: 2,324
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    I wouldn’t call that a cosmetic issue. The coating failed and has head to rust development which will lead to failure. 

    LBGE #19 from North GA Eggfest, 2014

    Stockbridge, GA - just south of Atlanta where we are covered up in Zombies!  #TheWalkingDead films practically next door!

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