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Ceramic Grillworks

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eggteeth
eggteeth Posts: 52
in EggHead Forum
Ordered a two tier swing rack on 5/16, still haven't received it.  Despite numerous attempts, haven't been able to get a response from their e-mail/web-site either.  Payment went through via paypal.  Anybody have similar issues?  Are they out of commission?

Thanks for any insight.
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  • KennyLee
    KennyLee Posts: 806
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    When I bought mine, I can't remember how long it took to get it, but it was timely, probably within a week.  Website is still up and active which is a good sign.  I know the owner is a member here and will hopefully see this and get it resolved.   

    LBGE

    Cedar table w/granite top

    Ceramic Grillworks two-tier swing rack

    Perpetual cooler of ice-cold beer

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  • CtTOPGUN
    CtTOPGUN Posts: 612
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     I ordered one yesterday. Paid for second day shipping(Father's Day). Got tracking info saying due Wednesday.

     

     

      Jim

    LBGE/Weber Kettle/Blackstone 36" Griddle/Turkey Fryer/Induction Burner/Royal Gourmet 24" Griddle/Cuisinart Twin Oaks/Pit Boss Tabletop pellet smoker/Instant Pot

     BBQ from the State of Connecticut!

       Jim
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  • nolaegghead
    nolaegghead Posts: 42,102
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    All evidence shows Ceramic Grillworks to be a solid company.  Maybe there are extenuating circumstances.
    ______________________________________________
    I love lamp..
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  • tksmoke
    tksmoke Posts: 776
    edited June 2014
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    oops - gotta read more carefully - I thought we were talking about Ceramic Grill Store.  They are a first rate operation!!

    Santa Paula, CA
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  • SoCalTim
    SoCalTim Posts: 2,158
    edited June 2014
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    It took a while for my swing rack to come. Thou I absolutely love my Swing Grate, I really didn't have a great experience dealing with them directly, but would still recommend it to anyone in the market for one.
    I've slow smoked and eaten so much pork, I'm legally recognized as being part swine - Chatsworth Ca.
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  • Fred19Flintstone
    Fred19Flintstone Posts: 8,168
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    Call them. Franco seems to be a good guy.
    Flint, Michigan
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  • Givengold3
    Givengold3 Posts: 77
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    I've had my swing rack for almost a year.  Came in a timely manner and I use it nearly all of the time.
    Concord, CA
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  • Keefer
    Keefer Posts: 120
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    I ordered a couple of times with no issues and reasonable shipping times. Give them a call.
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  • Charcoal_Addict
    Charcoal_Addict Posts: 227
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    I bought the 2-Tier Grate but had to return it because it didn't fit the Big Joe. Ceramic Grill works was good about it and I was able to trade it for a CyberQ Wifi. Their primarily a Grill Dome dealer in Pittsburgh. I don't think you have anything to worry about. I would recommend calling and leaving a message. I know the owner is easy to reach that way.
    2x Kamado Joe Big Joes + Cyber Q Wifi + Themapen - Pizza Steel + BGE Paella Pan + BGE Ash Tools + Woo2 + Open Bar Fire Ring
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  • Eggcelsior
    Eggcelsior Posts: 14,414
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    @CGW1‌ is Franco around here.
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  • smokeyj
    smokeyj Posts: 340
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    tksmoke said:

    oops - gotta read more carefully - I thought we were talking about Ceramic Grill Store.  They are a first rate operation!!

    CGW is also first rate operation.

    I would call. That's always the best with any issue for any company. I never trust emails.

    I'm sure you will love the product.

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  • r8rs4lf
    r8rs4lf Posts: 317
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    That's some service right there!
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  • CtTOPGUN
    CtTOPGUN Posts: 612
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     Recieved mine today in two days as requested . Will season it up and try it out on Father's Day(gift for my Dad)
    LBGE/Weber Kettle/Blackstone 36" Griddle/Turkey Fryer/Induction Burner/Royal Gourmet 24" Griddle/Cuisinart Twin Oaks/Pit Boss Tabletop pellet smoker/Instant Pot

     BBQ from the State of Connecticut!

       Jim
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  • eggteeth
    eggteeth Posts: 52
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    Thanks.  Got the shipping confirmation this morning.  Looking forward to receiving it.
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  • bweekes
    bweekes Posts: 725
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    @CGW1 - while we have your attention... I bought my XL swing rack about 2 months ago. I'm pretty sure I got the "new" enhanced/reinforced system. Is there any way to tell? I ask, because I still experience significant warping on high heat indirect cooks. Though I should also point out that the grate goes right back to being flat once cooled. Overall, I'm not fussed and very happy with the purchase. Just curious more than anything to get confirmation that I got the new swing rack. 
    Ajax, ON Canada
    (XL BGE, MED BGE, La Caja China #2, and the wife's Napoleon gasser)
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  • DaveM
    DaveM Posts: 100
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    On April 6, Franko promised a replacement to my heavily warped grill. He said within 2-3 weeks. It has now been over 2 months without a response. Let me know if you get it. Good luck.
    --Dave from Leesburg, VA BGE XL, Viking 42", Firepit with $16 grill
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