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KUDOS to Tel-Tru

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Slotmercenary
Slotmercenary Posts: 1,071
edited November -1 in EggHead Forum
I just wanted to acknowledge the customer service from Tel-Tru thermometers. I bought 3 replacement units from them for my eggs and like an idiot I got the 2.5 inch 200-1000 degree units. After calibrating them on several occassions and using a couple of methods to do it, I could not get below a 50-60 degree variance. I sent an e-mail to ask what I was doing wrong and had several e-mail correspondences with Mary Lou Casanzio. we went back and forth on a couple of issues and to make a long story short they issued me a RMA # to send back the units, a 15% discount to cover the restocking fee, a full refund and also threw in the shipping costs I paid for the units!! I will be replacing them with the 150-750 degree models with the 5" stem.
I was advised that the new OEM units by Tel=Tru with the BGE logo have a slightly longer stem to correct the temp variances with the 2.5 stem.Now that is a true testament of what is MADE IN AMERICA!!!!!

THANK YOU TEL-TRU!!
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Comments

  • fishlessman
    fishlessman Posts: 32,753
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    what i dont understand is why teltru doesnt offer the standard 4 inch stem we want. my 2.5 ich stem reads low but i can compensate for that with a little math and am now used to it. if they made a 3 inch stem or even the 4 inch i would get it but i always end up bending those longer stems
    fukahwee maine

    you can lead a fish to water but you can not make him drink it
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  • Slotmercenary
    Slotmercenary Posts: 1,071
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    They are working on a fix to that situation. The new units being offered in the XL's are a bit longer for that reason. They just started making these type of units within the last years as their main business is with industrial and commercial heat and steam gauges.
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  • RRP
    RRP Posts: 25,888
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    sounds like they bent over backwards to help you. BTW I'm still a fan of the 200 to 1,000 model. Reason is they don't recommend maxing out the top end too much or too often. With my high temp cooks I'm afraid I might damage the 750 cap, but not so with the 1,000 cap - but to each his own. ;)
    Re-gasketing America one yard at a time.
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  • fishlessman
    fishlessman Posts: 32,753
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    i havent been able to damage one with heat, invented alot of other ways to do one in though :laugh:
    fukahwee maine

    you can lead a fish to water but you can not make him drink it
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  • 2Fategghead
    2Fategghead Posts: 9,624
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    Good to hear. Gotta love these great vendors we use always trying to improve... Tim
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  • Lit
    Lit Posts: 9,053
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    I did not have this kind of luck with Tel Tru. After a month of owning it it stuck at 500 degrees. I was told I had to send it back and they would look at it and then decide if they would send me a new one. I believe it was my 5th call when I finally asked for a manager that they agreed to pay the return shipping and send me a new thermometer. They sent me a slip so I could box it at home and the carrier would pick it up so I called and asked Tel Tru what day to leave it outside so it could be picked up since I didn't want to just leave it out there for days. I was told they would check and call me back and let me know. I called them back several days later after never getting a call back and finally got an answer. I got the 5" stem model which is accurate but the 5" stem sticks into almost everything you try to cook.
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  • RRP
    RRP Posts: 25,888
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    hmmm, I use the 5" Tel Tru shortened to 4.5" which makes it only 1/2" longer than the BGE thermometer in my large, medium and small. The only thing I have ever impaled was a 24# turkey and that taught me how to remove the thermometer, close the lid and reinsert the thermometer.
    Re-gasketing America one yard at a time.
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