XL Dome

Big Easy Egg

I posted last week in regards to my XL dome being smaller than the bottom and wanted to get the outcome to everyone. I sent the Mothership a email and they responded immediately with great concern. I forwarded the pictures and serial # info and I just got a response from them. As I expected they are sending me a new dome. They have proven time and again that they want their customers happy and stand behind the product 100%. Thanks to all that had input on solutions from the board.

Jimmy
Come Visit NOLA

PhilsGrill

My buddy had the same thing with a medium. They replaced the entire unit.

Big Easy Egg

I just recieved a personal call from Bruce at BGE just as a follow up to his email. Thats great service

MeatosBanditos

That's great news to hear that they'll take care of the problem. I may have to pursue the same matter shortly.

Thanks for the update.


John

"Sparky"

Glad to hear it Jimmy.You can't get better service anywhere :woohoo: I sent you the dirrections that came with my spring band.I hope this helps you adjust it when your ready Thanks again for the mates

Big Easy Egg

Thanks Doug.I hope the mates worked out.

Jimmy

Knauf

I guess that's why we pay a little extra from a dealer than a web based retailer, for that kind of service and piece of mind.