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Quick warranty question

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XLentEGG
XLentEGG Posts: 436
in EggHead Forum
Do i have to go to the dealer that I had originally purchased the BGE from , or can I go to another local dealer ?
More meat please !! :-)
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  • onedbguru
    onedbguru Posts: 1,647
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    any dealer that wants your future business will help you. 
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  • kl8ton
    kl8ton Posts: 5,429
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    Call and ask the dealer you want to go to.  I would think they would want to help you and earn your future business.  I was also told by a local dealer that I can call headquarters for warranty issues.  The dealer I prefer doesn't ask for my purchase receipt or a serial number. 
    Large, Medium, MiniMax, & 22, and 36" Blackstone
    Grand Rapids MI
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  • XLentEGG
    XLentEGG Posts: 436
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    Thank You :-)
    More meat please !! :-)
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  • Beavercreek_Smoker
    Beavercreek_Smoker Posts: 105
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    Yea I just had a fire ring cracked. The store I bought it from stopped caring the egg and wouldn't help me. I contacted a different dealer and explained my situation, they were very nice to help me out. i just had to email a picture of the crack and give my purchase date. No receipt needed. It took a few months because I had to wait for there next order to come in or pay $100 shipping. I opted to wait and came in about 6 weeks but no problem as the cracked fire ring was usable. 


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