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I guess I'm the only one that thinks that you should have checked the bolts yourself: Yes it would be "nice" of HH to make this good, and even more so on BGEs part. I believe the manual says to torque the bolts, then cook on it and recheck the bolts. Therefore, it was used at the fest, then went for a ride home and not rechecked. So again, yes, it makes for good customer service, but in the end it's your responsibility. Just my opinion.
Last year for the Super Bowl we had the mother in law and her husband over. Pizza on the egg. Made it up, walked out to slide it on and splat. Face first on the patio, all while he stood there, not missing a best said, "now whatcha gonna do?" So I ordered papa johns. He hates papa johns. ****.