Welcome to the EGGhead Forum - a great place to visit and packed with tips and EGGspert advice! You can also join the conversation and get more information and amazing kamado recipes by following Big Green Egg at:
You might care if you're out of service for 1-3 months while waiting for your dealer to "service" you. Fortunately, mine was still usable during the wait, but others have not been so fortunate. I don't see how expecting a high dollar ceramic grill to stand up to normal use for more than a couple of years constitutes an impossible expectation.