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Make sure you turn the end of the bag inside out (like the cuff of a long sleeved dress shirt) before you put the meat in. This will keep grease off the sealing surfaces. Won't seal well if greasy. Watch out for wrinkles too.
Everyone struggles... Often have to use a knift to get things started. Once you see that it's "unzipping" take advantage of the situation... Open the bag with a dramatic sweep of the arm... Good deck theater.
Lowes and Sams Club carry it too. One of them houses all the charcoal and accessories that don't stay inside the Egg. Still room for a Big EZ cooker and a 20lb. propane bottle for it. Makes a great seat for watching the Egg and drinking Boulevard Wheat.
If you load some small splits vertically or at an angle when you're loading the lump there will always be some wood burning. Or you can just put in a layer of lump, 2-3 chunks of wood, another layer of lump, 2-3 more chunks, more lump... There will always be a chunk or two burning.