Welcome to the EGGhead Forum - a great place to visit and packed with tips and EGGspert advice! You can also join the conversation and get more information and amazing kamado recipes by following Big Green Egg at:
Well said @stlcharcoal. Few things will make your butt pucker like smelling smoke in the cockpit. You need the ability to shut off electronics to stop the possible cause and troubleshoot the issue as you bring systems back online one at a time.
Once the parts arrive, update the original post so if someone finds your post in the future, they can see that CGW took care of the issue. As you mentioned, all companies make mistakes in one way or another. What matters is how they handle it. Some of my favorite businesses are those that I have had a problem with but they stepped up and went above and beyond to take care of the issue.
Glad all turned out OK. I learned in a welding class to never weld or use a torch on concreate because water vapor, trapped in the voids, will expand until the concreate gives way in an explosive fashion.