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Got in touch with someone at the retailer, and they said they are sending someone out. We'll see. My worry is that they will adjust it, say "It's fine," then after a high heat cook it'll go back askew and they will say "but we fixed it."
Ok, lord. I got stuff to respond too.@Bustersdad I have adjusted the positions of the bands multiple times. I'll try and get Sullivans to do it. Thanks for your help.
@The Cen-Tex Smoker I disagree that the issue is minor. It's a continuous pro…