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Tel-Tru Thermometers

Morro Bay RichMorro Bay Rich Posts: 2,227
edited 2:13AM in EggHead Forum
At the suggestion of “Ross of Ventura” I contacted BBQ Bonanza and bought three Tel-Tru thermometers, one for my large, one for my small and one for my Mini. As soon as they arrived I installed the ones in the large and the small, storing the one for the Mini for about two months. Today I went to install the one for the Mini and found to my consternation I had ordered the incorrect stem diameter. It was the correct length (2.5 in) but the diameter was too large to go through the dome hole in the Mini. I called Jeniffer at BBQ Bonanza and she immediately said, “Just send it back and we will see that you get the one you need”. Now mind you, it was my mistake.

If you are looking for a Tel-Tru thermometer, or three, I would suggest looking up BBQ Bonanza at http://www.kck.com/old_smokey/bbq_temperature_gauge_barbecue_grill_smoker_thermometer.html

And, THANK you Ross for turning me on to these people.

Disclaimer: I have no connection with BBQ Bonanza. just a very satisfied customer.

Comments

  • BUILDERBUILDER Posts: 45
    In the world we live in today.....It's great to hear that customer service is alive and well. At least with some vendors anyway.
  • RipnemRipnem Posts: 5,511
    Just wondering why you wanted to replace the stock thermometer.
  • Lab RatLab Rat Posts: 147
    I'll have to check BBQ Bonanza out.

    I went to the Tel-Tru website and got the part number I thought I wanted. Gave the number to my sister (her request) and she got them for me for Christmas.

    Got them and found I screwed up and told her the wrong number. The diameter was too big to fit in the egg.

    Here's the kicker: I tried to make an even exchange for the correct ones, but they required I send back the original set first and, if they were unused and undamaged, they would issue me a credit MINUS a 15% restocking fee!

    We got the credit but I have yet to order the replacement thermometers cause I'm still kind of ticked.
  • RRPRRP Posts: 21,393
    The Tel-Trus are quality products and are an upgrade for the same price you'll pay for a BGE one.

    As for BBQ Bonanza it appears their price is slightly more than dealing directly with Tel-Tru which is:
    http://www.teltru.com/barbecue.asp

    I personally have nothing to gain but with three Tel-Tru thermometers for 5 years I've only had to adjust one a couple degrees after routine calibration checks.

    Go Tel-Tru and trust them.
    L, M, S, Mini
    Ron
    Dunlap, IL
    Re- gasketing AMERICA one yard at a time!
  • Morro Bay RichMorro Bay Rich Posts: 2,227
    It appears I essed up the URL. It is:
    http://www.kck.com/tel-tru_grill_smoker_thermometer.html
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