Hi all you eggers,
Currently using the GD and I have to say it cooks great, however the customers service really lacks. I've had an issue with my fire ring and firebox cracking this cooker I have was recently purchased about a month and half ago. its a 2000 model that was never used, and still packaged from the unauthorized GD dealer which they acquired from a authorized one that was going out of business.
Needless to say I have no warranty
so I need to pay for the replacement parts which I don't have an issue with. However the owner of GD doesn't seem like he wants to sell me anything yet, he told me "no need to spend your money right now just keep using the cooker". I would rather them on hand for when I need them and not have any down time.
I'm looking to purchase a BGE from a local dealer. My first question is are any of you eggers having issues with your inards cracking and how does BGE handle these matters?
Any help would be greatly appreciated. Thanks