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BGE Dealers honoring the warrenty
I will make this quick. Let me know if you think I'm out of line. My grate which holds the lump in the fire box has cracked and broken in half. I called 4 dealers within 25 miles to get a free replacement. Every one told me I had to provide a receipt for my egg along with pictures. 3 out of 4 told me to go back to the dealer where I bought my egg. I think this is absurd. and out of line. I called all 4 back and told them that I would not buy my next egg from them. Opinions please. I ordered from the mothership and they couldn't have been nicer. Of course I now have to pay shipping cost for a $12.00 part. Thanks for letting me rant. Tom