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Ceramic Grill Store

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Comments

  • blasting
    blasting Posts: 6,262
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    I believe BGE may have miscalculated the level of support for CGS.  They may have been better off with some type of bundling arrangement with CGS.

    Phoenix 
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  • Eoin
    Eoin Posts: 4,304
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    Plus, CGS is not available outside the US - another area where BGE can sell easily through their distribution. Should have tried to do a deal rather than steal the product though.
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  • THEBuckeye
    THEBuckeye Posts: 4,231
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    #imwithtom
    New Albany, Ohio 

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  • DoubleEgger
    DoubleEgger Posts: 17,174
    edited March 2018
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    Sorry to hear about this 
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  • ColtsFan
    ColtsFan Posts: 6,340
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    No better time than now to add a Woo for the 2nd large and some accessories for the AR. The support for CGS is well represented here
    ~ John - https://www.instagram.com/hoosier_egger
    XL BGE, LG BGE, KJ Jr, PK Original, Ardore Pizza Oven, King Disc 
    Bloomington, IN - Hoo Hoo Hoo Hoosiers!

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  • UNCHeels08
    UNCHeels08 Posts: 116
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    Tom, best of luck to you. I hope you are able to get this settled in a fair manner for you and your business.

    I've had my egg for less than a year, but based on recommendations here I went with the PSWoo, extender and sliding D grid, and a couple sizes of drip pans. I couldn't imagine doing my normal cooks without those, they are made perfectly for the tasks at hand and I've gotten a couple other egg owners to get some after seeing mine.
    Raleigh, NC

    LBGE
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  • bluebird66
    bluebird66 Posts: 2,727
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    My adjustable rig is used for almost every cook.
    Large Egg with adjustable rig, Kick Ash Basket, Minimax and various Weber's.
    Floyd Va

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  • abpgwolf
    abpgwolf Posts: 559
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    Not very classy BGE. I have a few of Tom's products, they are very well made and customer service is outstanding.

    Tom, we hope all works out for the best, you have my support!

    Lititz, PA – XL BGE

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  • Woodchunk
    Woodchunk Posts: 911
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    I wonder how much of this stuff is under patent
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  • Hoosier_Smoker
    Hoosier_Smoker Posts: 35
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    Just placed an order for PSWoo-CI, spider, wok, and a few accessories. The reputation of CGS on this forum speaks volumes.  Very happy to support good ol' American know-how. 
    "Get in my belly!" - Fat Bastard

    LBGE - Kick Ash Basket, SS Smokeware Cap, CGS PSWoo-CI, Spider, Wok, Broil King Gasser
    Noblesville, IN
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  • HeavyG
    HeavyG Posts: 10,348
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    Appears the thread has been sunk.
    “Reality is that which, when you stop believing in it, doesn't go away.” ― Philip K. Diçk




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  • Jeremiah
    Jeremiah Posts: 6,412
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    Monday morning bump. 
    Slumming it in Aiken, SC. 
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  • johnnyp
    johnnyp Posts: 3,932
    edited March 2018
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    sinking

    XL & MM BGE, 36" Blackstone - Newport News, VA
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  • SoCalTim
    SoCalTim Posts: 2,158
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    johnnyp said:

    sinking

    Not on my watch - bump to the top!
    I've slow smoked and eaten so much pork, I'm legally recognized as being part swine - Chatsworth Ca.
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  • Tspud1
    Tspud1 Posts: 1,486
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    Looking to add some of these products after seeing the video. Have to go with CGS since not available at egg dealer.
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  • TEXASBGE2018
    TEXASBGE2018 Posts: 3,831
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    I ordered a PSWoo with Extension Rack and D Grid within a few days of getting my Egg. The quality is awesome. CGS Rocks! Need to get those drip pans still. Also, recommended them to a buddy of mine who is deciding which egg to get.


    Rockwall, Tx    LBGE, Minimax, 22" Blackstone, Pizza Party Bollore. Cast Iron Hoarder.

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  • YukonRon
    YukonRon Posts: 16,989
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    I just ordered a lot of things, I had been putting off, until my PS broke (again). My XL and My MM will now be set up for the big leagues.
    I will not buy any accessories for my Eggs, anywhere else.
    Thank you Tom. I appreciate all the work you have done.
    "Knowledge is Good" - Emil Faber

    XL and MM
    Louisville, Kentucky
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  • milesvdustin
    milesvdustin Posts: 2,882
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    I need to get my list together and make an order. 

    2 LBGE, Blackstone 36, Jumbo Joe

    Egging in Southern Illinois (Marion)

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  • milesvdustin
    milesvdustin Posts: 2,882
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    They def sunk this thread. 

    2 LBGE, Blackstone 36, Jumbo Joe

    Egging in Southern Illinois (Marion)

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  • UNCHeels08
    UNCHeels08 Posts: 116
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    Bump
    Raleigh, NC

    LBGE
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  • Roll_Tide_Roll
    Roll_Tide_Roll Posts: 5
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    Tom I just want you to know I support you and your business 110%. I have enjoyed the products you provide for a quite some time. I was disgusted to see what BGE potentially may have in mind to bring to market in comparison to the products you offer. I tend to steer clear of any business that comes off as shady to me and the masses. BTW, I'm detecting Shady in a really big way here and it sure looks like I'm not the only one.

    Give em hell Tom!

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  • piney
    piney Posts: 1,478
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    blind99 said:
    caliking said:
    I wonder what their plan is for copying your above-and-beyond-level of service??

    More than once, it’s been said on the forum “call Tom. He’ll set you up without trying to up-sell anything.” I’m hoping that your attention to the customer and your great products will put you up on top of all this. 
    @caliking I called Tom and he WOULD NOT upsell me despite my trying. I wanted more goodies and he recommended I learn the capabilities of the basic package and then order more when I knew what I needed. 

    Great store, great service, great product. 
    Same here! I called Tom told him what I was looking to buy, he said I didn't need all I was considering buying. He talked me into a much less purchase and I've been extremly pleased with his recomendations. Great guy, Great company!
    Lenoir, N.C.
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  • westernbbq
    westernbbq Posts: 2,490
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    piney said:
    blind99 said:
    caliking said:
    I wonder what their plan is for copying your above-and-beyond-level of service??

    More than once, it’s been said on the forum “call Tom. He’ll set you up without trying to up-sell anything.” I’m hoping that your attention to the customer and your great products will put you up on top of all this. 
    @caliking I called Tom and he WOULD NOT upsell me despite my trying. I wanted more goodies and he recommended I learn the capabilities of the basic package and then order more when I knew what I needed. 

    Great store, great service, great product. 
    Same here! I called Tom told him what I was looking to buy, he said I didn't need all I was considering buying. He talked me into a much less purchase and I've been extremly pleased with his recomendations. Great guy, Great company!
    I had same experience . The guy looks out for the customer first and will not sell stuff just for the sake of selling it...,this is known as high integrity sales
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  • nolaegghead
    nolaegghead Posts: 42,102
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    is this sunk?
    ______________________________________________
    I love lamp..
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  • HeavyG
    HeavyG Posts: 10,348
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    nolaegghead said:
    is this sunk?
    Sinking deeper every day.
    “Reality is that which, when you stop believing in it, doesn't go away.” ― Philip K. Diçk




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  • JMJ
    JMJ Posts: 52
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    So, yesterday I placed an order at CGS (BIG thing for me, living in Sweden, shipping and all). After a swift e-mail conversation with Tom @tjv the items to order were pretty clear (excellent service - thank you, Tom!). I decided to get an AR with the extender and a half moon bundle, and also a spider with which I wanted to order a SS 13" grid. Since this grid is BGE manufactured it couldn't be ordered online - I had to call the store for it (I did, thank you Terri!). This was not the case a couple of days ago. Today, the CGS site seems to have changed, primarily the BGE accessories seems to be revised (not gone, I hope?!). Am I just paranoid here, or is something going on with the patent thing?

    Writing this because I know how much CGS has meant to the members of this forum, and because that dedication has spread all the way to where I am. 

    If this is what I dread, I'm gonna light the coals outside my Egg and put the AR on top of it, when they arrive.

    Tom and Terri - thinking of you. 
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