I wasn't quite as cordial as some of you might have been. I said the they offered an item at a price and I agreed to purchase at that price. That is a contract that has been broken. What if they sold me something at $40, ship it to me, and I suddenly send them a message saying that I will only be paying $10 for the item due to an "error" on my part and $10 was all I was willing to spend on the item so that is all they get. They would not go for that so why are they doing that to me?

@Toxarch just got off the phone with their customer service. 

Girl sounded like a scared little bunny. I made her hand the phone to the supervisor who was clearly putting out fires left and right. 

She said "Sir I have the email right here in front of me. Our marketing department made an error. I can offer it to you for $139"

$hit that's more than on Amazon right now!!!

I explained that that's not my fault and I wanted a discount. She said it wasn't her fault either and wasn't authorized to offer one. 

Then I told her that decision just cost them a customer for life. *explicative phrase*  I hope you have a great weekend!

A company that big won't care but I hope they eat $hit on the bad press over this. 

I'll never shop NT again 

It's a missed opportunity for them not a legal issue (looking at you HeavyG esq).  They could've owned it and offered 50% off normal price and it would've landed differently and they would've still sold a bunch.  Customer service is a choice.

The freaking belts cost more than that. That is a steal. 

Legume said:

It's a missed opportunity for them not a legal issue (looking at you HeavyG esq).  They could've owned it and offered 50% off normal price and it would've landed differently and they would've still sold a bunch.  Customer service is a choice.

This sort of thing happens all the time in retail. Laws have been in place for decades to address this. It's one thing to hold retailers accountable for obvious/intentional "bait and switch" efforts it's something else to expect that everyone is perfect and never makes mistakes.

Decades ago, I worked in retail for a year or so when I was in high school. Our favorite days were those when a pricing mistake was made in an ad in the newspaper. You really learn a lot about different types of people in these incidents.

Northern could have done as you asked. Perhaps tho they received a thousand orders for those things and really couldn't afford hand out 50% off deals. I suspect some folks would still be pissed if they did even offer to sell them for half their normal price. 

I believe Canada has a law that favors the customer in situations like this. Can any of our Canuck eggheads elaborate? @Canugghead?

caliking said:

I believe Canada has a law that favors the customer in situations like this. Can any of our Canuck eggheads elaborate? @Canugghead?

Amazon Canada has the same policy as Amazon USA:

Pricing

"List Price" means the suggested retail price of a product as provided by a manufacturer, supplier, or seller. We regularly check List Prices against prices recently found on the Amazon.ca site and other retailers. Certain products may have a "Was Price" displayed, which is determined using recent price history of the product on the Amazon.ca site.

With respect to items sold by Amazon.ca, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Other merchants may follow different policies in the event of a mispriced item.

We generally do not charge your credit card until after your order has entered the shipping process or, for digital products, until we make the digital product available to you.

************

I have no idea if Canadian law has different conditions/restrictions for vendors that offer items for sale via Amazon.ca separately from the terms shown above.

I bought expecting a cancellation. It was obviously an error. 

Is it worth buying at regular price? 

DMW said:

DoubleEgger said:

Is it worth buying at regular price? 

Yes.

That's what I was thinking. Ordered it anyways. Oh well. 

HeavyG said:

tarheelmatt said:

pinballLooking said:

I called Northern tool and they said they had the wrong price and that was just too bad go buy the one for $139.99. They were not even very nice about it.

I just asked for a discount on one and they said no discount paying full price was my only option.

I gave them a bad review and sent an email. 

Oooohhh a bad review AND an email - is that like going right for the triple dog dare?

A slight breach of etiquette..

^That's almost identical to what NT said to me. I asked where that disclaimer is on the ad, because it's not there. They are privately owned so **** ups like this and bad mouthing them won't mess with a stock price. I always like to tag stock tickers on Twitter when I bad mouth a company's CS. Sometimes it's stocks I own.