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OT - NIB Boos end grain warped Boos CS response

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  • Toxarch
    Toxarch Posts: 1,900
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    I've got a Boos block. I used it a couple of times. Never really cared for it so I oiled it and stuck it in a cupboard. It's not an end grain but it's still straight and flat after 20 years and very little use. It does have a small crack where it's separating.
    Aledo, Texas
    Large BGE
    KJ Jr.

    Exodus 12:9 KJV
    Eat not of it raw, nor sodden at all with water, but roast with fire; his head with his legs, and with the purtenance thereof.

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  • SaintJohnsEgger
    SaintJohnsEgger Posts: 1,826
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    Ozzie_Isaac said:
    nolaegghead said:
    Customer is always right
    Try cutting on a board that spins like a top.  All I wanted was a flat board, or at least one I could put on a towel to stop it from rocking and spinning.  Seems reasonable to me.
    Should work well for spiral cuts.  =)
    Marshall in Beautiful Fruit Cove, FL.
    MiniMax 04/17
    Unofficial BGE MiniMax Evangelist
    Facebook Big Green Egg MiniMax Owners Group


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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 19,087
    edited December 2016
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    Returned the board for a replacement.  Second board is perfectly flat.  Beautiful board.  Learned my lesson.  Much easier to just deal with the retailer.  Hope I never have cause to deal with Boos again.

    My friend was super cool about it. :)  Felt bad having them hassle with it, but in the end it turned out good.


    A bison’s level of aggressiveness, both physical and passive, is legendary. - NPS
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  • Carolina Q
    Carolina Q Posts: 14,831
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    Glad it worked out. Now, go to Ace hardware and buy a 4-pack of rubber feet. Non slip, non adhesive and makes the board easily reversible. Also keeps the board off of a wet counter. $4.59. Wish I had thought of it sooner. 

    http://www.acehardware.com/product/index.jsp?productId=1415908

    I hate it when I go to the kitchen for food and all I find are ingredients!                                                                                                                                                                                                                           

    Michael 
    Central Connecticut 

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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 19,087
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    Carolina Q said:
    Glad it worked out. Now, go to Ace hardware and buy a 4-pack of rubber feet. Non slip, non adhesive and makes the board easily reversible. Also keeps the board off of a wet counter. $4.59. Wish I had thought of it sooner. 

    http://www.acehardware.com/product/index.jsp?productId=1415908
    Will do! Thanks for the tip.
    A bison’s level of aggressiveness, both physical and passive, is legendary. - NPS
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  • chuckytheegghead
    chuckytheegghead Posts: 1,201
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    I've been following this thread. Kinda crappy the way it played out but glad you were able to get resolve after all said and done. Enjoy!
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  • RRP
    RRP Posts: 25,895
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    Ozzie_Isaac said:
    Carolina Q said:
    Glad it worked out. Now, go to Ace hardware and buy a 4-pack of rubber feet. Non slip, non adhesive and makes the board easily reversible. Also keeps the board off of a wet counter. $4.59. Wish I had thought of it sooner. 

    http://www.acehardware.com/product/index.jsp?productId=1415908
    Will do! Thanks for the tip.
    Or wait until your dad moves out there to AZ with you and swipe his bench cookies! In case you don't recognize what I'm talking about here's a picture of higher end ones - but trust me - these babies won't move!
    http://www.rockler.com/bench-cookie-plus-work-grippers
    Re-gasketing America one yard at a time.
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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 19,087
    edited December 2016
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    chuckytheegghead said:
    I've been following this thread. Kinda crappy the way it played out but glad you were able to get resolve after all said and done. Enjoy!
    I agree, really disappointed with Boos.  If they had said up front "try this, if it doesn't work we will take care of you" it would have been a non-issue.

    Instead saying "warping isn't covered, try this, and it may get better" on a brand new still in the plastic wrap board is bogus.  I will not recommend their boards unless you get them from a retailer who stands behind what they sell.  Boos doesn't stand behind their own product.  The retailer resolved this situation.
    A bison’s level of aggressiveness, both physical and passive, is legendary. - NPS
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  • tarheelmatt
    tarheelmatt Posts: 9,867
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    Air this out on twitter and tag them, this will be taken care of. 
    ------------------------------
    Thomasville, NC
    My YouTube Channel - The Hungry Hussey
    Instagram
    Facebook
    My Photography Site
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  • HofstraJet
    HofstraJet Posts: 1,156
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    At first, I though the CSR somehow didn't realize this was brand new. However, it is clear they did know and still asked you to fix their problem. Very poor form on their part.
    Two Large Eggs, 6 gal Cajun Fryer, and a MiniMax in Charlotte, NC - My New Table
    Twitter: @ Bags
    Blog: TheJetsFan.com
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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 19,087
    edited December 2016
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    tarheelmatt said:
    Air this out on twitter and tag them, this will be taken care of. 
    I sent them this thread.  After reading this they said they would help if it wouldn't straighten out with their oil and saran wrap suggestion.

    Sad companies respond to being "outed" as having poor CS instead of just being sold companies.

    (I've posted all correspondence in earlier posts.  I want people to be able to draw their own conclusions on whether Boos was fair or not.  I did not mention they ignored a 2nd email, but immediately responded to my 3rd email with a link to this thread)
    A bison’s level of aggressiveness, both physical and passive, is legendary. - NPS
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  • HeavyG
    HeavyG Posts: 10,349
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    So...booos for Boos then!

    Instead of screwing rubber feet on a cutting board I use these:

    https://smile.amazon.com/gp/product/B0006IVZFU/ref=oh_aui_search_detailpage?ie=UTF8&psc=1

    I have a half dozen of these in a kitchen drawer by the stove and they also work great to keep stuff from sliding around.
    “Reality is that which, when you stop believing in it, doesn't go away.” ― Philip K. Diçk




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  • theyolksonyou
    theyolksonyou Posts: 18,458
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    I do similar. Silpat. 
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  • danv23
    danv23 Posts: 953
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    Anybody looking for a board, go with The Boardsmith. I have a mahogany board that is about 6 years old and is still perfect, but i have also done the necessary maintenance!  So Sorry to read about the bad Boos experience.

    http://www.theboardsmith.com/

    The Dude: This is a very complicated case, Maude. You know, a lotta ins, lotta outs, lotta what-have-you's. And, uh, lotta strands to keep in my head, man. Lotta strands in old Duder's head. Luckily I'm adhering to a pretty strict, uh, drug regimen to keep my mind, you know, limber.

    Walter Sobchak: Nihilists! *uck me. I mean, say what you want about the tenets of National Socialism, Dude, at least it's an ethos. 

    Cumming, GA

    Eggs - XL, L, Small

    Gasser - Weber Summit 6 Burner

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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 19,087
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    HeavyG said:
    So...booos for Boos then!

    Instead of screwing rubber feet on a cutting board I use these:

    https://smile.amazon.com/gp/product/B0006IVZFU/ref=oh_aui_search_detailpage?ie=UTF8&psc=1

    I have a half dozen of these in a kitchen drawer by the stove and they also work great to keep stuff from sliding around.
    Sweet.  I have a bunch of those.
    A bison’s level of aggressiveness, both physical and passive, is legendary. - NPS
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  • tarheelmatt
    tarheelmatt Posts: 9,867
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    Ozzie_Isaac said:
    tarheelmatt said:
    Air this out on twitter and tag them, this will be taken care of. 
    I sent them this thread.  After reading this they said they would help if it wouldn't straighten out with their oil and saran wrap suggestion.

    Sad companies respond to being "outed" as having poor CS instead of just being sold companies.

    (I've posted all correspondence in earlier posts.  I want people to be able to draw their own conclusions on whether Boos was fair or not.  I did not mention they ignored a 2nd email, but immediately responded to my 3rd email with a link to this thread)
    Twitter/Instagram has a whole different dynamic.  
    ------------------------------
    Thomasville, NC
    My YouTube Channel - The Hungry Hussey
    Instagram
    Facebook
    My Photography Site
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  • HofstraJet
    HofstraJet Posts: 1,156
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    tarheelmatt said:
    Ozzie_Isaac said:
    tarheelmatt said:
    Air this out on twitter and tag them, this will be taken care of. 
    I sent them this thread.  After reading this they said they would help if it wouldn't straighten out with their oil and saran wrap suggestion.

    Sad companies respond to being "outed" as having poor CS instead of just being sold companies.

    (I've posted all correspondence in earlier posts.  I want people to be able to draw their own conclusions on whether Boos was fair or not.  I did not mention they ignored a 2nd email, but immediately responded to my 3rd email with a link to this thread)
    Twitter/Instagram has a whole different dynamic.  
    Agreed, but the point is that one shouldn't have to resort to being outed on social media in order to get a company to do the right thing. That said, I use that tactic frequently since it appears to be the only thing that works nowadays. Nobody wants bad PR.
    Two Large Eggs, 6 gal Cajun Fryer, and a MiniMax in Charlotte, NC - My New Table
    Twitter: @ Bags
    Blog: TheJetsFan.com
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  • tarheelmatt
    tarheelmatt Posts: 9,867
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    HofstraJet said:
    tarheelmatt said:
    Ozzie_Isaac said:
    tarheelmatt said:
    Air this out on twitter and tag them, this will be taken care of. 
    I sent them this thread.  After reading this they said they would help if it wouldn't straighten out with their oil and saran wrap suggestion.

    Sad companies respond to being "outed" as having poor CS instead of just being sold companies.

    (I've posted all correspondence in earlier posts.  I want people to be able to draw their own conclusions on whether Boos was fair or not.  I did not mention they ignored a 2nd email, but immediately responded to my 3rd email with a link to this thread)
    Twitter/Instagram has a whole different dynamic.  
    Agreed, but the point is that one shouldn't have to resort to being outed on social media in order to get a company to do the right thing. That said, I use that tactic frequently since it appears to be the only thing that works nowadays. Nobody wants bad PR.
    Nope. I had an incident with Cutco knives at Costco. Sent them a message on Twitter. Got a free knife and and a card thanking me for feedback. 
    ------------------------------
    Thomasville, NC
    My YouTube Channel - The Hungry Hussey
    Instagram
    Facebook
    My Photography Site
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  • Jeremiah
    Jeremiah Posts: 6,412
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    How a company handles issues is everything. Hell I've warrantied crap I know we didn't even fix to begin with just for the good PR it brings. And it's paid off ten fold.   They should have sent you a damn board no questions asked. Your thread would have been totally different and I bet several of us would have bought a board just from that thread. 
    Slumming it in Aiken, SC. 
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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 19,087
    edited December 2016
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    Jeremiah said:
    How a company handles issues is everything. Hell I've warrantied crap I know we didn't even fix to begin with just for the good PR it brings. And it's paid off ten fold.   They should have sent you a damn board no questions asked. Your thread would have been totally different and I bet several of us would have bought a board just from that thread. 
    I used to try to make sure the Boos logo was in my food pics too.  Took pride in having a nice board ... may just turn it around from now on.  Petty I know, but it will make me feel better.
    A bison’s level of aggressiveness, both physical and passive, is legendary. - NPS
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  • lousubcap
    lousubcap Posts: 32,378
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    In this day and age with so many options easily accessible, I am mindful of anything that will remove a product as an option.  Top of the list is customer service.  Likely never would have purchased a Boos board but guarantee I won't now.
    Remove another BGE Forum enticement from the list.  I thank you @Ozzie_Isaac.  FWIW-
    Louisville; Rolling smoke in the neighbourhood. # 38 for the win.  Life is too short for light/lite beer!  Seems I'm livin in a transitional period.
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  • RRP
    RRP Posts: 25,895
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    And yet another black eye for commerce in the state of Illinois. BTW I have a second from the BOOS outlet store in Effingham. Though mine is not end grain maple it is a beautiful walnut board. Even as a wood worker myself I have never found what imperfection made it a second! Mine is now 7 or 8 years old and it will be a hand-me-down to one of my heirs.
    Re-gasketing America one yard at a time.
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  • tarheelmatt
    tarheelmatt Posts: 9,867
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    Green River Woods out of Asheville will be my next board. 


    ------------------------------
    Thomasville, NC
    My YouTube Channel - The Hungry Hussey
    Instagram
    Facebook
    My Photography Site
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