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Flame Boss.... Help

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corey24
corey24 Posts: 386
in EggHead Forum
been cooking butts since 6 this morning. Flame Boss working fine.... All of a sudden I lost both meat and pit probe..... Every once I a while I'll get a reading but it's fluctuation is all over..... Hope so one can help. I've trying calling them with no answer. Also trying turning off and back on 

XL Egg Owner Since Dec 2013 - Louisiana

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  • bhedges1987
    bhedges1987 Posts: 3,201
    edited December 2016
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    Remove the flame boss. Set your vents and keep on cooking. Someone later will be able to answer or flame boss will help you monday. 

    Kansas City, Missouri
    Large Egg
    Mini Egg

    "All we have to decide is what to do with the time that is given to us" - Gandalf


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  • stlcharcoal
    stlcharcoal Posts: 4,684
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    Wiggle the probe connectors at up and down angle and see if you can make a connection.

    The connection from the probe receptacle to the circuit board may have come loose.....I had this happen with mine on the meat probe side.  I opened it up, and with one drop of solder it was fixed.  Either way, Flameboss will replace or fix it promptly come next week.
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  • corey24
    corey24 Posts: 386
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    Can't get anything....

    XL Egg Owner Since Dec 2013 - Louisiana

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  • The Cen-Tex Smoker
    The Cen-Tex Smoker Posts: 22,970
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    corey24 said:
    Can't get anything....
    Use the force...rip that thing off and go commando.
    Keepin' It Weird in The ATX FBTX
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  • corey24
    corey24 Posts: 386
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    Oh I've done that....

    Got a cook tomorrow and was going to be at church.... So that poses a problem

    XL Egg Owner Since Dec 2013 - Louisiana

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  • RedSkip
    RedSkip Posts: 1,400
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    @MichaelCollins
    Large BGE - McDonald, PA
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  • chuckytheegghead
    chuckytheegghead Posts: 1,201
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    Hopefully @MichaelCollins will be along shortly. 
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  • corey24
    corey24 Posts: 386
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    The Cen-Tex Smoker said:
    corey24 said:
    Oh I've done that....

    Got a cook tomorrow and was going to be at church.... So that poses a problem
    No problem. Just get it stable an hour before you go and enjoy the service. Controllers are a luxury and far from a necessity. You got this. 
    Agree.... Just frustrating. 

    XL Egg Owner Since Dec 2013 - Louisiana

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  • The Cen-Tex Smoker
    The Cen-Tex Smoker Posts: 22,970
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    corey24 said:
    The Cen-Tex Smoker said:
    corey24 said:
    Oh I've done that....

    Got a cook tomorrow and was going to be at church.... So that poses a problem
    No problem. Just get it stable an hour before you go and enjoy the service. Controllers are a luxury and far from a necessity. You got this. 
    Agree.... Just frustrating. 
    I hear you. Never fun when you gadgets don't cooperate. I'm sure they will take care of you and your cook will go as planed
    Keepin' It Weird in The ATX FBTX
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  • OhioEgger
    OhioEgger Posts: 903
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    The Cen-Tex Smoker said:
    corey24 said:
    Oh I've done that....

    Got a cook tomorrow and was going to be at church.... So that poses a problem
    No problem. Just get it stable an hour before you go and enjoy the service. Controllers are a luxury and far from a necessity. You got this. 
    Seriously, the temperature stability of the BGE is one of the reasons we all have them. I love my Flame Boss, but it's hardly a necessity.
    Cincinnati, Ohio. Large BGE since 2011. Still learning.
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  • MrCookingNurse
    MrCookingNurse Posts: 4,665
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    The Cen-Tex Smoker said:
    corey24 said:
    Oh I've done that....

    Got a cook tomorrow and was going to be at church.... So that poses a problem
    No problem. Just get it stable an hour before you go and enjoy the service. Controllers are a luxury and far from a necessity. You got this. 
    That's why you bought an egg. It will stay constant until you run out of coal. I love my controllers, but once it's set you can believe it won't move. 


    _______________________________________________

    XLBGE 
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  • corey24
    corey24 Posts: 386
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    True true.... Flame Boss just makes a little more spoiled

    XL Egg Owner Since Dec 2013 - Louisiana

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  • etherdome
    etherdome Posts: 471
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    I own a flame boss and it works great , however I have found that they are made VERY cheaply. I'm on my 3rd unit and have also  had to Replace the meat thermometer twice. Thing is, I don't even use it that often and not rough on it either .  That being said, they always replace no questions asked. 
    Upstate SC
    Large BGE,  Blackstone, Weber genesis , Weber charcoal classic
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  • Ozzie_Isaac
    Ozzie_Isaac Posts: 19,087
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    I have two Flameboss'.  An FB200 and an FB100.  I have been pretty rough with both units and neither have failed.

    One thing to make sure is the cables are shielded from direct flames.  Cables + direct line of sight to flames/coals is no good.  I use a fire brick to shield the cables.  Some people use aluminum foil.
    A bison’s level of aggressiveness, both physical and passive, is legendary. - NPS
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  • etherdome
    etherdome Posts: 471
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    Maybe I just had bad luck. Once when I pulled the temp probe out of a turkey breast the metal stayed in the turkey and I just had a wire in my hand. Another time the piece that plugs into the unit came off . Then I had one that WOULD NOT connect to wifi under any circumstances. Last but not least I had one that do what is described here in his thread. Would not make a solid connection with meat and grill temp probes unless i put  extra pressure in them, pulling them to side and taped them in place. Again, all were replaced with no problem, and yes I still use it. Been a while since I had an issue. 
    Upstate SC
    Large BGE,  Blackstone, Weber genesis , Weber charcoal classic
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  • stlcharcoal
    stlcharcoal Posts: 4,684
    edited December 2016
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    etherdome said:
    Maybe I just had bad luck. Once when I pulled the temp probe out of a turkey breast the metal stayed in the turkey and I just had a wire in my hand. Another time the piece that plugs into the unit came off . Then I had one that WOULD NOT connect to wifi under any circumstances. Last but not least I had one that do what is described here in his thread. Would not make a solid connection with meat and grill temp probes unless i put  extra pressure in them, pulling them to side and taped them in place. Again, all were replaced with no problem, and yes I still use it. Been a while since I had an issue. 

    That's definitely some bad luck......I've sold 100+ of them and have replaced a handful of probes.  One guy had a controller that did not reboot after a firmware upgrade, one had another issue I can't remember, then I had the board problem (which I fixed myself.)  Otherwise, mine is one of the single digit serial numbers and I'm still on the original probes.  It's new technology, so there will be problems, but when you have a company that stands behind them 100%, then no worries, right??

    I disagree on the "very cheaply made" though.  Compared to other units I've used and sold, these are pretty nice.  There's not too much to them.  Like I said, mine is one of the oldest out there, it's plugged in 24/7 for demos, and it's only needed one drop of solder.
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  • etherdome
    etherdome Posts: 471
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    I am likely wrong based on the fact that they are still selling . Can't blame me for thinking that based on my experience though!!!!!  its a good little machine . My first serial # was 200 something. Then 800 something. Current one 2000 or more 
    Upstate SC
    Large BGE,  Blackstone, Weber genesis , Weber charcoal classic
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  • MichaelCollins
    MichaelCollins Posts: 53
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    @corey24 Sorry to be slow to respond and that you had trouble with your Flame Boss controller over the holidays. We will be in the office tomorrow and be happy to help you.
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  • caliking
    caliking Posts: 18,731
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    They will take care of you. It has usually taken less than 12hrs for them to respond to an email and make things right. 

    #1 LBGE December 2012 • #2 SBGE February  2013 • #3 Mini May 2013
    A happy BGE family in Houston, TX.
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  • corey24
    corey24 Posts: 386
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    Talked to them first thing this morning. Replacing controller... No questions asked. Great customer service

    XL Egg Owner Since Dec 2013 - Louisiana

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  • Photo Egg
    Photo Egg Posts: 12,110
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    stlcharcoal said:
    etherdome said:
    Maybe I just had bad luck. Once when I pulled the temp probe out of a turkey breast the metal stayed in the turkey and I just had a wire in my hand. Another time the piece that plugs into the unit came off . Then I had one that WOULD NOT connect to wifi under any circumstances. Last but not least I had one that do what is described here in his thread. Would not make a solid connection with meat and grill temp probes unless i put  extra pressure in them, pulling them to side and taped them in place. Again, all were replaced with no problem, and yes I still use it. Been a while since I had an issue. 

    That's definitely some bad luck......I've sold 100+ of them and have replaced a handful of probes.  One guy had a controller that did not reboot after a firmware upgrade, one had another issue I can't remember, then I had the board problem (which I fixed myself.)  Otherwise, mine is one of the single digit serial numbers and I'm still on the original probes.  It's new technology, so there will be problems, but when you have a company that stands behind them 100%, then no worries, right??

    I disagree on the "very cheaply made" though.  Compared to other units I've used and sold, these are pretty nice.  There's not too much to them.  Like I said, mine is one of the oldest out there, it's plugged in 24/7 for demos, and it's only needed one drop of solder.
    My FB I purchased from you went bad. Meat and pit started acting up, then went out.
    It was one of the first 200 units by number.
    Sent email to Flame Boss and had reply in about an hour. New unit was shipped out same day and I returned the bad one. Could not ask for better service...Excellent.
    Thank you,
    Darian

    Galveston Texas
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  • stlcharcoal
    stlcharcoal Posts: 4,684
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    Photo Egg said:
    stlcharcoal said:
    etherdome said:
    Maybe I just had bad luck. Once when I pulled the temp probe out of a turkey breast the metal stayed in the turkey and I just had a wire in my hand. Another time the piece that plugs into the unit came off . Then I had one that WOULD NOT connect to wifi under any circumstances. Last but not least I had one that do what is described here in his thread. Would not make a solid connection with meat and grill temp probes unless i put  extra pressure in them, pulling them to side and taped them in place. Again, all were replaced with no problem, and yes I still use it. Been a while since I had an issue. 

    That's definitely some bad luck......I've sold 100+ of them and have replaced a handful of probes.  One guy had a controller that did not reboot after a firmware upgrade, one had another issue I can't remember, then I had the board problem (which I fixed myself.)  Otherwise, mine is one of the single digit serial numbers and I'm still on the original probes.  It's new technology, so there will be problems, but when you have a company that stands behind them 100%, then no worries, right??

    I disagree on the "very cheaply made" though.  Compared to other units I've used and sold, these are pretty nice.  There's not too much to them.  Like I said, mine is one of the oldest out there, it's plugged in 24/7 for demos, and it's only needed one drop of solder.
    My FB I purchased from you went bad. Meat and pit started acting up, then went out.
    It was one of the first 200 units by number.
    Sent email to Flame Boss and had reply in about an hour. New unit was shipped out same day and I returned the bad one. Could not ask for better service...Excellent.
    Yep, that was the other one.  I think it was the same deal.....probe connections to the board broke loose.  
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