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Ooops. New BGE and Gasket is coming off

Have had it about 4 weeks.  10 or so cooks so far. Last night was doing a pizza around 600 and this happened

Comments

  • Didn't get a chance to finish.

    Can this be repaired and if so how?

    What are eggers experiences of getting BGE to send a replacement?  (I am in the UK if it makes any difference).

    What did I do wrong?

    Pizza set up was.  Indirect with platesetter feet up. Grid on top. Pizza stone on top of that.  As I say 600F.

    Really annoying. Love my Egg, but after a month to have a problem already at this price.

  • coomdaddy
    coomdaddy Posts: 128
    I bet to popular answer will be take this opportunity and get a Rutland.  Sucks it happened that quick though.
  • Mickey
    Mickey Posts: 19,669
    Have 4 Eggs and two have not  have a gasket in over 4 years. I see no difference in the way they cook. I see the gasket more of a pad used when closing lid. When the other two loose the gaskets they will not be replaced. Now I should add I do not cook anything under 275.  
    I thought the gasket problem was nearly fixed. Several years ago they would fall off on the first cook. At a fest we would loose 40 to 60% every time. 
    Salado TX & 30A  FL: Egg Family: 3 Large and a very well used Mini, added a Mini Max when they came out (I'm good for now). Plus a couple Pit Boss Pellet Smokers.   

  • Tony_T
    Tony_T Posts: 303
    I would contact the dealer you purchased the Egg from.
    You can cook without a gasket until you get the new one.
  • xiphoid007
    xiphoid007 Posts: 536
    There was obviously something wrong with the gasket. The dealer should be able to help you. But I agree with the taking the opportunity to replace it with a rutland. Just contact @RRP and he'll hook you up!

    Don't let this color your eggsperience! Problems will happen, but the company really does stand behind their products.
    Pittsburgh, PA - 1 LBGE
  • dougcrann
    dougcrann Posts: 1,129
    When I got our Large the gasket was loose. Replaced it. Base cracked...warranty base gasket came loose after a couple cooks. Dome developed a chip, enough to get it a warranty replacement.  Gasket was goofy on it as well. 
    Just curious....did you follow the directions on the Egg site for the first few heat cycles?
  • GregW
    GregW Posts: 2,676
    I also recommend @RRP for a new gasket. 
    You wont go wrong going ahead and putting a Rutland gasket on at this point.
    When the Rutland is on, you won't have to worry about the gasket anymore in the future.
  • BYS1981
    BYS1981 Posts: 2,533
    This always boggles my mind, $800+ cookers with a $5 gasket that the company knows is complete junk.
  • Hmm. They are even pricier in the UK. £700 for a medium!  I wrote a stroppy letter to the UK distributor - lets see what they say.

    Doug- what instructions for first few heat cycles?


  • rmr62
    rmr62 Posts: 233
    FWIW, my gasket has been shot for years---bought a replacement, but never put it on because everything works fine without it
    Lagrange, GA   LBGE
  • THEBuckeye
    THEBuckeye Posts: 4,230
    I'd have the dealer fix it, then get the Rutland when the replacement is fried. The dealer should make you a happy customer. 
    New Albany, Ohio 

  • RRP
    RRP Posts: 25,880
    Thanks all for the recommendation - we have been in contact and one medium is headed to England today!
    Re-gasketing America one yard at a time.
  • flyerdoc
    flyerdoc Posts: 141
    From what I understand this is not an uncommon problem. I did not have an issue with mine when new, but recently replaced the gasket with another felt one that I bought a few years ago. Well, I put it on and the adhesive was terrible, so I googled a fix and I believe the official BGE response was to use Elmers glue (I'm pretty sure that's where I read it, anyway...) I happened to have some Elmer's around and used it. Worked like a charm!

    If I had to do it over I'd use one of the newer materials everyone raves about but this should last for a few years at least. I love knowing that all the smoke is staying where it should and not leaking out the seam. I often flavor smoke my food with hickory or mesquite so for me its extremely nice not to have it leak out around the gasket area.

    I understand why many others don't care to use a gasket, I'm just not one of them. Different strokes :)
  • Skiddymarker
    Skiddymarker Posts: 8,522
    In North America the gasket is a warranty item for the first year or so I think, your dealer should give you a new one. I see you are going the Rutland way, which will set you up for a very long time, however, I would still put the dealer thru the warranty fulfillment steps, even if you just hang on to the replacement gasket (Assuming gaskets are covered in the UK)
    Delta B.C. - Whiskey and steak, because no good story ever started with someone having a salad!
  • Thanks. yes, I will pursue the warranty, if only to make them pay!, but giventhe cost of the Rutland one, I may as well just replace the cheaper one (which I assume any replacement would be) with one that lasts.

    Thanks, all

  • Skiddymarker
    Skiddymarker Posts: 8,522
    Do you know when your MBGE was made? The gasket looks like one of the first high temp versions offered. Gaskets have come a long way over the past few years, the Nomex/Kevlar versions are often <$20 and with easy installing peel and stick adhesive that will last some time. 
    Delta B.C. - Whiskey and steak, because no good story ever started with someone having a salad!
  • Tony_T
    Tony_T Posts: 303
    edited July 2016

    …. I may as well just replace the cheaper one (which I assume any replacement would be) with one that lasts.

    The new Eggs (and the replacement gasket you'll get) is not a cheap gasket (like the old felt gaskets), afaik, its a Nomex High Temperature gasket, like this one: http://smokeware.com/collections/nomex-replacement-gaskets
  • BYS1981
    BYS1981 Posts: 2,533
    My "high temp" gasket came loose within a 2 yrs of purchase. 
  • Tony_T
    Tony_T Posts: 303
    Loose or burned?  If just loose, a little 3M Super 77 will fix it.

  • Angela
    Angela Posts: 543
    Fried my gaskets on the first pizza cook and never replaced it. 
    Egging on two larges + 36" Blackstone griddle